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- Tasks: Oversee communication between residents and project teams during refurbishment projects.
- Company: Join one of the UK's largest social housing contractors.
- Benefits: Yearly bonuses, online discounts, and employee assistance programmes.
- Why this job: Make a difference in residents' lives while working on impactful housing projects.
- Qualifications: Experience in customer service or as a Resident Liaison Officer in housing.
- Other info: Work in a supportive environment with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently on the lookout for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leicester office.
As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Understanding of social housing projects.
- Experience working in occupied social housing environments.
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
- Manage complaints and resolve issues sensitively and professionally.
Yearly bonus incentives. Access to an online discounts portal, employee assistance program & much more!
Contractor Liaison Officer in Leicester employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Liaison Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and refurbishment sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think about how you’ve handled complaints or tricky situations in the past. We want you to show them you’re the perfect fit for managing resident communications!
✨Tip Number 3
Don’t forget to research the company! Knowing their projects and values will help you tailor your responses during interviews. We believe that showing genuine interest can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team in making a difference in social housing.
We think you need these skills to ace Contractor Liaison Officer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in housing or refurbishments. We want to see how your background aligns with the Resident Liaison Officer position, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about social housing and how your experience makes you the perfect fit for the role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Communication Skills: As a Resident Liaison Officer, communication is key. In your application, highlight examples of how you've effectively communicated with residents or managed complaints in the past. We want to know how you handle sensitive situations!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing projects and refurbishment works. Familiarise yourself with common challenges faced in occupied environments, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Communication Skills
As a Contractor Liaison Officer, communication is key. Prepare examples of how you've effectively managed resident communications or resolved complaints in the past. This will demonstrate your ability to handle sensitive situations professionally.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to resident interactions. Think about how you would provide updates or manage complaints. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.