At a Glance
- Tasks: Support the Customer Service Manager and lead a dynamic customer service team.
- Company: Join a growing social housing contractor with a focus on community impact.
- Benefits: Competitive salary, private medical insurance, life assurance, and paid travel.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a difference in social housing while developing your leadership skills.
- Qualifications: Experience in team management and excellent customer handling skills required.
The predicted salary is between 42000 - 42000 £ per year.
Are you an experienced customer service professional, with a background working for a social housing contractor?
Approach Personnel are proud to be partnered with a growing, regional specialist social housing contractor, who are currently looking to appoint an Assistant Customer Service Manager to join them on a permanent basis.
As an Assistant Customer Service Manager, you will be responsible for assisting the Customer Service Manager in the day to day operations of the CS team, monitoring performance and training new hires.
What's in it for you?
- Basic salary up-to £50,000 (D. O. E)
- Private medical insurance
- Life assurance scheme
- Employee assistance program
- Paid travel
What are we looking for?
- Experienced in managing a team, ideally within social housing/construction sector.
- Excellent customer handling skills and managing resident expectations.
- Strong ability to resolve disputes.
- Strong knowledge of Social Housing regulations.
- Willingness to travel to sites across the Midlands.
Key Responsibilities
- Support the Customer Service Manager in day-to-day functions and act on their behalf in their absence.
- Assist Customer Service Manager to manage, provide support and motivation to our Senior RLO’s and RLO’s, ensuring that assigned tasks are completed in an orderly and effective manner.
- Liaising with Project Managers to ensure identification, management and resolution of all customer issues.
- Attend sites to assist Senior RLO’s and RLO, as well as delivery team ensuring all the members of the team are well-versed with the principles of customer service and provide training as required.
- Assist with management of in-house customer service system including site records templates, local documentation, and communication plans.
- Deliver/support the delivery of customer service presentations to residents prior to and during projects
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Customer Service Manager - Social Housing in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Approach Personnel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Approach Personnel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Customer Service Manager - Social Housing in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Approach Personnel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Approach Personnel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Approach Personnel Ltd!
How to prepare for a job interview at Approach Personnel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
