At a Glance
- Tasks: Engage with residents, deliver information, and gather feedback on fire protection works.
- Company: Dynamic recruitment agency specialising in construction and community engagement.
- Benefits: Flexible working hours, hands-on experience, and a chance to make a difference.
- Other info: Great opportunity for personal growth and to enhance your customer service skills.
- Why this job: Be the voice of the community while working outdoors and meeting new people.
- Qualifications: Strong communication skills and a full UK driving licence are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a confident communicator who enjoys being out and about rather than stuck behind a desk? Approach Personnel are recruiting a Resident Liaison Officer for a temporary position supporting fire protection works across Leeds. This is a fully field-based role — you'll spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. A full UK driving licence and your own vehicle are mandatory, as you'll be covering a 15-mile radius around Leeds city centre.
THE ROLE
You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works.
WHAT YOU'LL BE DOING
- Visiting residents door-to-door to explain upcoming fire protection works
- Delivering letters, notices and appointment cards to properties
- Collecting resident feedback, concerns and access preferences
- Booking and confirming appointments for surveys and contractor visits
- Logging all resident interactions and reporting back to the project team
WHAT WE'RE LOOKING FOR
- Strong communication skills
- Confident and professional face-to-face
- Experience in customer service, housing, or community engagement (desirable)
- Ability to handle difficult conversations calmly and professionally
- Good organisation and able to self-manage a busy field-based schedule
- Basic IT and record-keeping skills
- Full UK driving licence and own vehicle (MANDATORY)
Approach Personnel are a specialist recruitment agency covering construction, utilities and fire protection across the Midlands, Yorkshire, Leeds and the wider UK. We work with leading contractors and pride ourselves on matching the right people to the right roles quickly and efficiently. Approach Personnel acts as an employment business for temporary recruitment.
RLOLEEDS employer: Approach Personnel Ltd
At Approach Personnel, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to thrive in their roles. As a Resident Liaison Officer in Leeds, you'll enjoy the flexibility of a field-based position, engaging directly with the community while receiving comprehensive training and development opportunities. Our commitment to employee well-being and professional growth makes us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land RLOLEEDS
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Approach Personnel Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Approach Personnel Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace RLOLEEDS
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Approach Personnel Ltd.
How to prepare for a job interview at Approach Personnel Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Approach Personnel Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Approach Personnel Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
