At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community.
- Benefits: Competitive salary, car allowance, employee discounts, and holiday flexibility.
- Other info: Opportunity to support vulnerable residents and enhance community living.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Halifax area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer - Housing Regeneration in Halifax employer: Approach Personnel Ltd
Join a dynamic regional housing regeneration contractor that values its employees and fosters a supportive work culture. As a Resident Liaison Officer in Halifax, you will enjoy competitive salaries, a car allowance, and unique benefits like a buy & sell holiday scheme and shares in the business, all while making a meaningful impact on the community by enhancing resident experiences and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Housing Regeneration in Halifax
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; demonstrate your passion for customer service and how you can enhance resident experiences.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to build trust with residents. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Liaison Officer - Housing Regeneration in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer service within housing regeneration, and don’t forget to mention any specific projects you've worked on that relate to the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for customer service and how you’ve successfully managed resident relationships in the past.
Showcase Your Communication Skills:As communication is key in this role, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively handled complaints or resolved issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing regeneration and customer service. Familiarise yourself with the specific challenges faced in the Halifax area and be ready to discuss how your experience aligns with the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully managed resident relationships or resolved complaints in the past. This will demonstrate your ability to build trust and maintain positive interactions.
✨Be Proactive and Organised
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Share specific strategies you use to stay on top of appointments and communications, especially when coordinating access for contractors.
✨Empathy is Essential
Talk about your experience supporting vulnerable residents. Be prepared to share stories that illustrate your ability to identify and assist those who may need extra help, showing that you genuinely care about improving their experience.
