At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing refurbishment projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community engagement.
- Benefits: Competitive salary, car allowance, employee discounts, and share options.
- Other info: Opportunity to support vulnerable residents and enhance community satisfaction.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Halifax area.
As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer - Housing Refurbishments in Halifax employer: Approach Personnel Ltd
Join a dynamic regional housing regeneration contractor that values its employees and fosters a supportive work culture. As a Resident Liaison Officer in Halifax, you will benefit from competitive salaries, a car allowance, and unique perks like an employee discount portal and the opportunity to buy and sell holidays. With a strong focus on employee growth and community engagement, this role offers a meaningful chance to make a positive impact while advancing your career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Housing Refurbishments in Halifax
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially in managing resident relationships and handling complaints.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you've effectively managed resident concerns in the past. Use specific examples to highlight your proactive approach and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Resident Liaison Officer - Housing Refurbishments in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in customer service, especially within housing regeneration. Highlight specific roles and responsibilities that align with the Resident Liaison Officer position to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can benefit our team. Be sure to mention any relevant experiences that demonstrate your ability to manage resident relationships effectively.
Showcase Your Communication Skills:As a Resident Liaison Officer, strong communication is key. In your application, give examples of how you've successfully handled complaints or built trust with residents in the past. This will help us see your proactive approach in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing regeneration and customer service. Familiarise yourself with the specific challenges residents face during refurbishments, as well as the tools like Microsoft Office and EasyBop that you might be using.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully managed resident relationships in the past. Think about times when you’ve resolved complaints or built trust with tenants, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Bring along a plan or a method you use to manage your tasks and appointments. This could be a digital tool or a simple checklist – just show that you have a system that works for you.
✨Empathy is Essential
Highlight your ability to support vulnerable residents. Prepare to discuss how you’ve identified and assisted individuals who may need extra help. Showing that you genuinely care about improving their experience will set you apart from other candidates.
