At a Glance
- Tasks: Communicate with residents and manage updates on refurbishment projects.
- Company: Join one of the UK's largest social housing contractors.
- Benefits: Up to £33,000 salary, car allowance, bonuses, and discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in residents' lives while working on impactful projects.
- Qualifications: Experience in customer service within housing sectors and strong communication skills.
The predicted salary is between 33000 - 33000 € per year.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently looking for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottingham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
What's in it for you?
- Basic Salary of up to £33,000 (D.O.E)
- Car Allowance
- Mileage
- Yearly bonus incentives
- Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Strong communication and interpersonal skills, with a customer-first approach.
- Understanding of social housing projects.
- Experience working in occupied social housing environments.
Key Responsibilities:
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
- Conduct pre-start visits to explain the scope of works and answer resident queries.
- Manage complaints and resolve issues sensitively and professionally.
- Organise and attend resident meetings, open days, and progress updates.
- Ensure residents are aware of health and safety procedures and property access needs.
- Support vulnerable residents and ensure special requirements or adjustments are considered.
IF THIS IS YOU, WHY NOT APPLY NOW
Resident Liaison Officer in Halifax employer: Approach Personnel Ltd
Join a leading social housing contractor in Nottingham, where your role as a Resident Liaison Officer will be pivotal in enhancing community relations and ensuring smooth communication during refurbishment projects. With a competitive salary, car allowance, and access to a range of employee benefits including a yearly bonus and an online discounts portal, this company fosters a supportive work culture that prioritises employee growth and well-being, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Halifax
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and refurbishment sectors. Let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to showcase your customer-first approach. Think of examples from your past experiences that highlight your ability to manage complaints and support residents.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Resident Liaison Officer in Halifax
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your background in customer service and any relevant experience in housing or refurbishment projects. We want to see how your skills align with the role of a Resident Liaison Officer!
Communicate Clearly:Since strong communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts well so we can easily see your qualifications.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to connect their experience with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing projects and refurbishment processes. Familiarise yourself with common challenges residents face during these works, so you can demonstrate your understanding and readiness to tackle them.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully managed resident queries or complaints. This will show that you have the interpersonal skills needed for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a complaint from a resident. Think through your approach beforehand, focusing on empathy and professionalism, as these are crucial in this role.
✨Highlight Your Customer-First Approach
During the interview, emphasise your commitment to putting residents first. Share specific instances where you've gone above and beyond to ensure customer satisfaction, especially in a housing context.
