At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing refurbishment projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community engagement.
- Benefits: Competitive salary, car allowance, employee discounts, and share options.
- Other info: Opportunity to support vulnerable residents and enhance community satisfaction.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Halifax area.
As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Locations
Resident Liaison Officer - Housing Refurbishments in Halifax, Yorkshire employer: Approach Personnel Ltd
As a Resident Liaison Officer with our esteemed housing regeneration contractor in Halifax, you will thrive in a supportive work culture that prioritises employee well-being and professional growth. Enjoy competitive benefits including a car allowance, access to an employee discount portal, and the opportunity to buy and sell holidays, all while making a meaningful impact in the community by enhancing resident experiences during housing refurbishments.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Housing Refurbishments in Halifax, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent work in the Halifax area. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to build trust and handle complaints effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Resident Liaison Officer - Housing Refurbishments in Halifax, Yorkshire
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially within housing regeneration. We want to see how you've built relationships and handled complaints in the past, so share specific examples that showcase your skills!
Be Organised and Proactive:As a Resident Liaison Officer, being organised is key! In your application, let us know how you manage your time and tasks effectively. Share any tools or methods you use to stay on top of things, as this will show us you're the proactive person we're looking for.
Communicate Clearly:Strong communication skills are essential for this role. When writing your application, keep your language clear and concise. Use bullet points if needed to make it easy for us to read through your experiences and qualifications.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing regeneration and customer service. Familiarise yourself with the specific challenges residents face during refurbishments, as well as the tools like Microsoft Office and EasyBop that you might be using.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples of how you've successfully managed resident relationships or resolved complaints in the past. This will demonstrate your ability to build trust and maintain positive communication.
✨Be Proactive and Organised
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Share specific strategies you use to stay on top of appointments and coordinate access for contractors, showing that you can handle the day-to-day demands of the role.
✨Empathy is Essential
Talk about your experience supporting vulnerable residents. Be ready to discuss how you've identified and assisted those who may need extra help, showcasing your ability to connect with people and improve their experience during challenging times.
