At a Glance
- Tasks: Coordinate customer care, manage communications, and resolve complaints in new build housing.
- Company: Join an award-winning nationwide new build housing developer.
- Benefits: Competitive salary, generous leave, bonus potential, and career growth opportunities.
- Other info: Exciting role with potential for future career advancement.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and good computer proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning, nationwide, new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Redditch office. As a Customer Care Co-ordinator, you will be responsible for liaising between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
- Competitive basic salary dependent on experience
- Generous annual leave entitlement + bank holidays
- Bonus potential
- Potential future career growth
What are we looking for?
- Experience working in a customer services role, ideally within the new build housing or property sectors.
- Ability to provide concise and accurate written or numerical reports when required
- Confident communicator both verbally and written
- Good computer skills (especially Word and Excel)
Key Responsibilities:
- Manage all communication and administration related to Customer Care.
- Resolve validated complaints efficiently, seeking direction when necessary.
- Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
- Update and maintain defect records accurately.
- Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
- Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
Customer Care Coordinator in Halesowen employer: Approach Personnel Ltd
Join an award-winning new build housing developer in Redditch, where your expertise in customer service will be valued and nurtured. With a competitive salary, generous annual leave, and opportunities for career advancement, this company fosters a supportive work culture that prioritises employee growth and satisfaction. Experience the unique advantage of working within a dynamic team dedicated to delivering exceptional customer care in the thriving housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Halesowen
✨Tip Number 1
Network like a pro! Reach out to your connections in the new build housing sector. You never know who might have a lead on that Customer Care Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to share specific examples of how you've handled complaints or coordinated with teams in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Customer Care Coordinator position!
We think you need these skills to ace Customer Care Coordinator in Halesowen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your experience in customer service, especially in new build housing, and show us how your skills match what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience:If you've got experience in managing complaints or coordinating with teams, make it stand out! We want to see how you've successfully handled similar responsibilities in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of new build housing and customer service best practices. Familiarise yourself with common issues that arise in this sector, as well as the specific responsibilities of a Customer Care Coordinator. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers, site teams, and maintenance operatives in the past. Be ready to demonstrate your ability to handle complaints and resolve issues, as this will be a major part of the job.
✨Get Organised
Since you'll be managing appointments and maintaining records, it’s important to show your organisational skills. Bring along any relevant documentation or reports you've created in previous roles. This will not only highlight your attention to detail but also give you a chance to discuss your experience with tools like Word and Excel.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges they face in customer care. This shows that you're engaged and thinking critically about how you can contribute to their success.
