At a Glance
- Tasks: Manage resident relationships and ensure smooth communication throughout housing projects.
- Company: Join a leading regional housing regeneration contractor with a focus on community.
- Benefits: Competitive salary, car allowance, employee discounts, and holiday flexibility.
- Other info: Opportunity to support vulnerable residents and enhance community living.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service within housing regeneration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced customer service professional within the housing regeneration sector? Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Nottingham area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare.
What's in it for you?
- Competitive basic salary based on your experience.
- Car allowance.
- Access to an employee discount portal.
- Buy & sell holidays.
- Shares in the business with tenure.
What are we looking for?
- Prior experience in a customer service role in either new build housing or housing regeneration programs.
- An organised, proactive and confident individual.
- Strong communication and administration skills.
- Ideally, prior use of Microsoft Office & EasyBop.
Key Responsibilities:
- Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.
- Handling complaints and resolving issues.
- Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.
- Supporting vulnerable residents, identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.
- Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience.
Resident Liaison Officer - Social Housing in Derby employer: Approach Personnel Ltd
Join a dynamic regional housing regeneration contractor that prioritises employee well-being and professional growth. With a competitive salary, car allowance, and unique benefits like an employee discount portal and share options, this role as a Resident Liaison Officer in Nottingham offers a supportive work culture focused on collaboration and community engagement. You'll have the opportunity to make a meaningful impact on residents' lives while developing your skills in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Social Housing in Derby
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing regeneration sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and resident liaison. Think about your past experiences and how they relate to the role, especially around handling complaints and building trust with residents.
✨Tip Number 3
Showcase your organisational skills! During interviews, highlight how you've managed multiple tasks or projects simultaneously. This is key for a Resident Liaison Officer, so make sure they see your proactive side.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that perfect job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Resident Liaison Officer - Social Housing in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in customer service within housing regeneration, and don’t forget to mention any relevant skills like communication and organisation that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention specific experiences that relate to managing resident relationships and handling complaints.
Showcase Your Communication Skills:As a Resident Liaison Officer, strong communication is key. In your application, demonstrate your ability to communicate effectively. Whether it’s through your writing style or examples of past interactions with residents, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing regeneration sector. Understand the key challenges and trends in social housing, as well as the specific responsibilities of a Resident Liaison Officer. This will show that you're not just interested in the role, but that you’re genuinely invested in making a difference.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've successfully managed resident relationships or resolved complaints. Be ready to demonstrate how you can build trust and maintain positive communication with tenants and homeowners.
✨Be Proactive and Organised
Highlight your organisational skills during the interview. Discuss how you manage your time effectively and prioritise tasks, especially when coordinating access for contractors or supporting vulnerable residents. Use specific examples to illustrate your proactive approach to problem-solving.
✨Prepare Questions
Don’t forget to prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about their approach to resident feedback or how they support their staff in managing challenging situations. It’s a great way to engage and leave a lasting impression!
