At a Glance
- Tasks: Manage customer inspections and oversee remedial works in occupied properties.
- Company: Join a 5-star housebuilder focused on people and the planet.
- Benefits: Enjoy a competitive salary, pension scheme, and generous holiday allowance.
- Other info: Remote role covering the North West with excellent career growth opportunities.
- Why this job: Make a real difference in customer satisfaction and quality assurance.
- Qualifications: Experience in construction and customer service with strong stakeholder management skills.
The predicted salary is between 40500 - 49500 £ per year.
Approach Personnel are recruiting on behalf of an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything they do.
We're looking for a talented and enthusiastic individual Customer Inspections Manager to join there team.
About The Role
We are seeking an additional Customer Inspections Manager based at our clients Warrington office.
This is a fixed term contract until July 2027.
Aim of the role: Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team.
Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints.
Collaborating closely with the Regional Operations Director, as well as Sales and Site Teams, to uphold the Customer Journey.
This is a remote role covering both active and completed New Homes sites across the North West of England.
Responsibilities and Duties
- Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
- Be responsible alongside the Directors for the final quality inspection of the property before it is handed over to the customer.
- Instruct and liaise with Tilia Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners.
- Monitoring and controlling the costs of remedial works.
- Understand Service Level Agreements and raise concerns to the HOCS and PD where these fall short.
- Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism.
- Contribute to ensuring Tilia retains HBF 5* builder rating.
- Attend NHBC resolution meetings as required.
About You
- Extensive build knowledge and managing key priorities.
- Extensive new build, NHQC and Customer Service experience.
- You must have a real passion for quality and customer satisfaction.
- Ability to meet deadlines in a timely manner.
- Strong stakeholder management skills with the ability to influence at all levels.
- Literate in the use of IT.
- Experience of working in the Construction industry and in a similar role would be beneficial.
- A full UK driving license is required for this role.
Benefits package includes
- Company Pension Scheme
- 26 days holiday with additional bank holidays
- Life Assurance
- Employee Assistance Programme
- #J-18808-Ljbffr
Customer Service Inspections Manager employer: Approach Personnel Ltd
As a CSCS Labourer at our Amazon warehouse, you will be part of a dynamic team dedicated to delivering high-quality construction work in a fast-paced environment. We offer competitive pay, a supportive work culture that values safety and teamwork, and opportunities for skill development and career advancement. Join us for a rewarding experience where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Inspections Manager
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Approach Personnel Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Approach Personnel Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Inspections Manager
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Approach Personnel Ltd.
How to prepare for a job interview at Approach Personnel Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Approach Personnel Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Approach Personnel Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
