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- Tasks: Liaise with customers and teams to organise repairs and resolve complaints.
- Company: Join an award-winning new build housing developer in a supportive environment.
- Benefits: Enjoy a £28,000 salary, 26 days leave, and your birthday off!
- Why this job: Make a real difference in customer care within the housing industry.
- Qualifications: Experience in customer service, strong communication, and computer skills required.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 33600 - 42000 £ per year.
Are you an experienced customer service professional with a background in new build housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Newton Aycliffe office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints. What\’s in it for you? * Basic salary of £28,000 * 26 days annual leave + bank holidays + your birthday off! * Enhanced company pension contribution * Bonus potential What are we looking for? * Experience working in a customer services role, ideally within the new build housing or property sectors. * Ability to provide concise and accurate written or numerical reports when required * Confident communicator both verbally and written * Good computer skills (especially Word and Excel) Key Responsibilities: * Manage all communication and administration related to Customer Care. * Resolve validated complaints efficiently, seeking direction when necessary. * Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades. * Update and maintain defect records accurately. * Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams. * Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements. IF THIS IS YOU, WHY NOT APPLY NOW
Customer Care Co-ordinator - New Build Housing employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator - New Build Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the new build housing sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Care Co-ordinator role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think about specific examples from your past experiences where you’ve resolved complaints or coordinated with teams. We want you to shine when you talk about how you can manage communication and administration!
✨Tip Number 3
Show off your tech skills! Make sure you’re comfortable with Word and Excel, as these will be key in your role. We suggest doing a quick refresher on creating reports and managing data to impress during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you in your job search journey, so let’s get you that Customer Care Co-ordinator position!
We think you need these skills to ace Customer Care Co-ordinator - New Build Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in new build housing. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care Co-ordinator role. Share specific examples of how you've handled customer complaints or coordinated with teams in the past.
Be Clear and Concise: When filling out any application forms or writing reports, keep your language clear and to the point. We appreciate well-organised information that’s easy to read, so avoid jargon and stick to the facts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of new build housing and customer service best practices. Familiarise yourself with common issues that arise in the sector, as well as the specific responsibilities of a Customer Care Co-ordinator. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Co-ordinator, communication is key. Prepare examples of how you've effectively communicated with customers, site teams, and maintenance operatives in the past. Think about times when you resolved complaints or coordinated appointments, and be ready to share these experiences during the interview.
✨Be Ready with Reports
Since the job involves creating reports and maintaining records, practice discussing your experience with written and numerical reporting. Bring along examples if possible, and be prepared to explain how you ensure accuracy and clarity in your documentation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges they face in customer care. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
