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For Companies At a Glance
- Tasks: Coordinate customer care, manage communications, and resolve complaints in new build housing.
- Company: Join an award-winning new build housing developer with a strong reputation.
- Benefits: Enjoy a £28,000 salary, 26 days leave, birthday off, and bonus potential.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and good computer literacy required.
- Other info: Great opportunity for career growth in a supportive team.
Are you an experienced customer service professional with a background in new build housing?
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Newton Aycliffe office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What\’s in it for you?
* Basic salary of £28,000
* 26 days annual leave + bank holidays + your birthday off!
* Enhanced company pension contribution
* Bonus potential
What are we looking for?
* Experience working in a customer services role, ideally within the new build housing or property sectors.
* Ability to provide concise and accurate written or numerical reports when required
* Confident communicator both verbally and written
* Good computer skills (especially Word and Excel)
Key Responsibilities:
* Manage all communication and administration related to Customer Care.
* Resolve validated complaints efficiently, seeking direction when necessary.
* Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
* Update and maintain defect records accurately.
* Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
* Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
IF THIS IS YOU, WHY NOT APPLY NOW
Customer Care Co-ordinator - New Build Housing employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator - New Build Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the new build housing sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Care Co-ordinator role.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to discuss how you've handled customer complaints in the past. We want to see that you can keep your cool and resolve issues efficiently.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable with Word and Excel, as these will be key in your day-to-day tasks. We suggest doing a quick refresher course if you need it – it’ll pay off!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your skills and experience shine through in your application!
We think you need these skills to ace Customer Care Co-ordinator - New Build Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in new build housing. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Co-ordinator role. We love seeing genuine enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, especially when it comes to handling complaints and coordinating tasks.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of new build housing and customer service best practices. Familiarise yourself with common issues that arise in the sector, as well as the specific responsibilities of a Customer Care Co-ordinator. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Co-ordinator, communication is key. Prepare examples of how you've effectively liaised between different parties in previous roles. Think about times when you resolved complaints or coordinated appointments, and be ready to discuss these experiences during the interview.
✨Be Ready with Reports
Since the job involves creating reports and maintaining records, practice explaining how you've handled similar tasks before. Bring along examples of concise written reports or documentation you've created in the past. This will demonstrate your attention to detail and organisational skills.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the company's approach to customer care or how they handle persistent faults. Asking questions shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
