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- Tasks: Communicate with residents and manage updates on refurbishment projects.
- Company: Join one of the UK's largest social housing contractors.
- Benefits: Competitive salary, yearly bonuses, and access to discounts.
- Why this job: Make a difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in customer service or housing sectors with strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 33000 - 33000 £ per year.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors, who are currently on the lookout for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leicester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
What's in it for you?
- Basic Salary of up to £33,000 (D.O.E)
- Mileage
- Yearly bonus incentives
- Access to an online discounts portal, employee assistance program & much more!
What are we looking for?
- Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
- Strong communication and interpersonal skills, with a customer-first approach.
- Understanding of social housing projects.
- Experience working in occupied social housing environments.
Key Responsibilities:
- Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works.
- Conduct pre-start visits to explain the scope of works and answer resident queries.
- Manage complaints and resolve issues sensitively and professionally.
- Organise and attend resident meetings, open days, and progress updates.
- Ensure residents are aware of health and safety procedures and property access needs.
- Support vulnerable residents and ensure special requirements or adjustments are considered.
IF THIS IS YOU, WHY NOT APPLY NOW!
Resident Liaison Officer in Coventry employer: Approach Personnel Ltd
Contact Detail:
Approach Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and refurbishment sectors. Let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and social housing. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your communication skills! During interviews or networking events, be sure to highlight your ability to manage resident queries and complaints. Share specific examples of how you've successfully resolved issues in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and gives you a better chance of being noticed. Plus, we love seeing familiar faces from our community. So, get your application in and let’s land that job together!
We think you need these skills to ace Resident Liaison Officer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in housing or refurbishments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Resident Liaison Officer role. Share specific examples of your communication skills and how you've handled resident interactions in the past.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Approach Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing projects and refurbishment processes. Familiarise yourself with common challenges residents face during these works, so you can demonstrate your understanding and readiness to tackle them.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed resident queries or complaints. This will show that you have the interpersonal skills needed for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a complaint from a resident. Think through your approach beforehand, focusing on empathy and professionalism, as these are crucial in this role.
✨Highlight Your Customer-First Approach
During the interview, emphasise your commitment to putting residents first. Share specific instances where you went above and beyond to ensure resident satisfaction, as this aligns perfectly with the job's requirements.