At a Glance
- Tasks: Engage with residents, deliver information, and gather feedback in the community.
- Company: Nationwide retrofit social housing contractor with a focus on community support.
- Benefits: Competitive pay of up to £20ph and immediate start.
- Other info: Field-based role with a strong emphasis on communication and community engagement.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in resident liaison or similar roles is preferred.
The predicted salary is between 31500 - 38500 £ per year.
Approach Personnel are proud to be partnered with a nationwide, retrofit social housing contractor, who are currently looking for a Resident Liaison Officer to join them on a temporary, contract based position across Chippenham. This is a field-based role - you will spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works.
The role has an IMMEDIATE start date and we will be paying up to £20ph for the right individual.
Key Responsibilities:
- Visiting residents door-to-door to explain upcoming works
- Delivering letters, notices and appointment cards to properties
- Collecting resident feedback, concerns and access preferences
- Booking and confirming appointments for surveys and contractor visits
- Logging all resident interactions and reporting back to the project team
If you are available for work, have similar experience and interested in the role above, please do apply with your CV.
Resident Liaison Officer - 3 Yr Contract in Chippenham employer: Approach Personnel Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - 3 Yr Contract in Chippenham
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We think you need these skills to ace Resident Liaison Officer - 3 Yr Contract in Chippenham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Approach Personnel Ltd.
How to prepare for a job interview at Approach Personnel Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Approach Personnel Ltd's industry and how you can respond empathetically and effectively!
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✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
