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For Companies At a Glance
- Tasks: Be the go-to person for IT support, troubleshooting issues and fulfilling service requests.
- Company: Join a global leader in smart payment technology with over 2,500 employees worldwide.
- Benefits: Enjoy structured career growth, paid certifications, generous leave, and a pension match.
- Why this job: Make an impact in a fun, dynamic environment while solving real-world tech problems.
- Qualifications: 2+ years in IT support, strong Microsoft Office 365 skills, and a customer-focused mindset.
- Other info: Opportunity to collaborate globally and contribute to innovative tech solutions.
The predicted salary is between 28800 - 48000 £ per year.
About the Opportunity
Have you ever used self-checkouts, vending machines, paid for parking, or dabbled in arcade games? Chances are, the technology behind those transactions was powered by our client—a global leader in smart payment devices and business management software, enabling billions of transactions worldwide. This is your chance to be part of a company that’s not only tech-savvy but also human-centric. With over 2,500 employees across 40+ service branches, this is where innovation meets impact.
What You’ll Be Doing
As a Service Desk Analyst, you’ll be the frontline for all IT support within the organization. You’ll troubleshoot issues, fulfil IT service requests, and ensure smooth day-to-day tech operations. You’ll be essential in making sure your colleagues are empowered with reliable and responsive tech support. Your core responsibilities include:
- Logging, diagnosing, and resolving IT incidents and requests
- Triaging tickets and escalating where needed
- Guiding users through software updates and basic troubleshooting
- Maintaining the internal IT knowledge base
- Collaborating with global IT teams
What We’re Looking For
- 2+ years in IT support, ideally in an ITIL environment
- Strong experience with Microsoft Office 365 & ITSM tools
- Clear communicator with a customer-focused mindset
- Analytical thinker with great troubleshooting instincts
- Able to prioritize and juggle multiple tickets in a fast-paced environment
Bonus Points If You Have:
- An associate degree in Computer Systems Engineering or equivalent experience
- A knack for writing clean, helpful IT documentation
- Experience supporting global or matrix organizations
What’s in it for You
- Structured career growth plans
- Paid industry certifications & learning opportunities
- Annual company performance bonus
- Generous holiday and sick leave
- Christmas shutdown period
- Pension match up to 7% + Life assurance
- Volunteer days and global collaboration opportunities
Why Join Us?
This is more than just an IT support role—it’s a chance to be part of an international tech powerhouse shaping the way people interact with machines in everyday life. If you’re action-oriented, love solving problems, and want to work in a fun, dynamic environment—this is the place for you.
Service Desk Analyst employer: Approach People Recruitment
Contact Detail:
Approach People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role thrives in an ITIL environment. Understanding the framework will not only help you during interviews but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Brush up on your Microsoft Office 365 skills, especially if you have experience with troubleshooting and supporting users. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, particularly any instances where you successfully resolved complex issues or improved processes. Real-life examples will highlight your analytical thinking and problem-solving abilities.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Office 365 and ITSM tools. Use specific examples to demonstrate your troubleshooting skills and customer-focused mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, especially your experience in a fast-paced environment and your ability to manage multiple tickets.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure that your application reflects your ability to convey technical information simply and effectively. Use straightforward language and avoid jargon where possible.
Highlight Continuous Learning: Mention any relevant certifications or training you've completed, especially those related to ITIL or other industry standards. This shows your commitment to professional growth and aligns with the company's focus on structured career development.
How to prepare for a job interview at Approach People Recruitment
✨Showcase Your IT Support Experience
Make sure to highlight your 2+ years of experience in IT support. Be ready to discuss specific examples where you've successfully resolved issues or improved processes, especially in an ITIL environment.
✨Demonstrate Your Communication Skills
As a Service Desk Analyst, clear communication is key. Prepare to explain complex technical concepts in simple terms and share examples of how you've effectively communicated with users in the past.
✨Familiarise Yourself with Microsoft Office 365
Since strong experience with Microsoft Office 365 is essential, brush up on its features and functionalities. Be prepared to discuss how you've used it in previous roles to assist users or streamline tasks.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving IT incidents, and be ready to demonstrate your analytical thinking skills.
