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For Companies At a Glance
- Tasks: Support clients in the recycling industry and optimise complex installations.
- Company: Join an international leader in sustainable waste solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact on sustainability while developing your technical skills.
- Qualifications: Technical background and strong communication skills required.
- Other info: Fast-paced role with a focus on customer satisfaction and teamwork.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Would you like to make a real difference in the recycling industry and contribute to a more sustainable world? Join an international organization whose solutions process a significant share of household waste in major cities worldwide.
Your Role
As a Central Support Officer (CSO) within the After Sales department, you act as a key interface between international clients and internal stakeholders. Using your technical expertise and coordination skills, you contribute to the maintenance and optimization of complex industrial installations in the field. This role is mainly focused on supporting customers in the United Kingdom and Ireland. Customer satisfaction is a top priority.
Your Responsibilities
- Act as the single point of contact for clients and coordinate all service-related communication.
- Advise clients proactively and reactively, propose technical solutions, organize inspections, and prepare quotations.
- Coordinate (indirectly) the deployment of field service engineers and/or the shipment of spare parts.
- Manage the technical and financial aspects of service projects, including preparation, execution, follow-up, and reporting.
- Build and maintain strong, long-term customer relationships.
- Identify additional service and product opportunities and communicate them to the sales team.
- Propose improvements to after-sales processes to further increase customer satisfaction.
Your Profile
- Previous experience in a technical after-sales or service environment.
- Strong communication skills and a customer-oriented mindset.
- Proactive, well-organized, and solution-driven.
- Comfortable working in a dynamic and sometimes fast-paced environment.
- Enjoy working in a coordinating “hub” role between customers and internal teams.
Your Skills & Qualifications
- Bachelor’s degree level or equivalent through experience.
- Strong technical background, demonstrated through education and/or relevant work experience.
- Experience in a commercial or customer-facing role.
- Hands-on mentality with a high level of initiative.
- Interest in industrial machinery and willingness to learn.
- Fluent English required.
- Knowledge of Dutch, German and/or French is an advantage but not mandatory.
Central support officer in Rugeley employer: Approach People Recruitment
Contact Detail:
Approach People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central support officer in Rugeley
✨Tip Number 1
Network like a pro! Reach out to people in the recycling and after-sales industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their role in the recycling industry and think about how your skills can contribute to their mission. Tailor your answers to show you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for customer-facing roles and technical scenarios. This will help you feel more confident and articulate when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us. Let’s make that difference together!
We think you need these skills to ace Central support officer in Rugeley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Central Support Officer role. Highlight your technical expertise and customer service experience, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the recycling industry and how you can contribute to our mission. Be specific about your previous experiences that relate to the job.
Showcase Your Communication Skills: Since this role involves a lot of communication with clients and internal teams, make sure your application demonstrates your strong communication skills. Use clear and concise language throughout.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Approach People Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to after-sales support and industrial machinery. Be ready to discuss specific examples from your past experience that showcase your problem-solving skills and how you've successfully managed customer requests.
✨Show Off Your Communication Skills
Since this role involves acting as a key interface between clients and internal teams, practice articulating your thoughts clearly. Prepare to demonstrate how you've effectively communicated with customers in the past, especially in challenging situations.
✨Be Proactive
Think about ways you can add value to the role before the interview. Come prepared with ideas on how to improve after-sales processes or enhance customer satisfaction. This shows initiative and a genuine interest in the company's success.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about the company culture and their approach to customer relationships. This not only shows your interest but also helps you gauge if the company is the right fit for you.
