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- Tasks: Manage key accounts and drive client satisfaction in the software and services sector.
- Company: Leading IT services company focused on innovative software solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to work with C-level stakeholders and expand your professional network.
- Why this job: Join a team where you can make a real impact in the tech industry.
- Qualifications: 10-12 years in software sales, strong account management skills, and industry knowledge.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the UK & European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.
The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.
Key Responsibilities:
- Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
- Build and maintain strong, long-term relationships with C-level and senior stakeholders.
- Understand client business needs and align company solutions to drive value and outcomes.
- Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
- Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
- Monitor account health, track KPIs, and prepare regular reports on account performance.
- Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
- Represent the company at industry events, client meetings, and strategic workshops.
Key Skills & Competencies:
- 10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
- Strong experience managing key accounts, with proven ability to retain and grow client relationships.
- Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
- Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
- Excellent negotiation, presentation, and communication skills.
- Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
- Customer-focused mindset with strong business acumen.
Education:
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.
Senior Account Manager employer: Apprize Technology Solutions
Contact Detail:
Apprize Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on Customer Experience Management and how you've driven success in past roles.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your approach to highlight how your experience aligns with our needs in software and services sales.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in software and services sales, especially in the UK and European markets. We want to see how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've driven client satisfaction and expanded business within existing accounts. This will help us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills in Customer Experience Management and other relevant areas make you the perfect fit for us. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Apprize Technology Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Experience Management, Platform Engineering, and Data & Integration solutions. Be ready to discuss how these areas relate to the Retail, Supply Chain, and Logistics domains, as this will show your expertise and understanding of the industry.
✨Build Rapport with Stakeholders
Since you'll be dealing with C-level and senior stakeholders, practice building rapport. Prepare some thoughtful questions about their business needs and challenges. This not only shows your interest but also positions you as a trusted advisor right from the start.
✨Showcase Your Success Stories
Have a few key accounts in mind that you’ve successfully managed. Be ready to share specific examples of how you drove client satisfaction and expanded business within those accounts. Use metrics to back up your claims; numbers speak volumes!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think of situations where you had to manage multiple accounts or navigate complex client needs, and be prepared to explain your thought process and outcomes.