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- Tasks: Manage key accounts and drive client satisfaction in the software and services sector.
- Company: Leading IT services company focused on innovative software solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to work with C-level stakeholders and expand your professional network.
- Why this job: Join a team where you can make a real impact in the tech industry.
- Qualifications: 10-12 years in software sales, strong account management skills, and industry knowledge.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the UK & European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.
The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.
Key Responsibilities:
- Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
- Build and maintain strong, long-term relationships with C-level and senior stakeholders.
- Understand client business needs and align company solutions to drive value and outcomes.
- Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
- Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
- Monitor account health, track KPIs, and prepare regular reports on account performance.
- Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
- Represent the company at industry events, client meetings, and strategic workshops.
Key Skills & Competencies:
- 10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
- Strong experience managing key accounts, with proven ability to retain and grow client relationships.
- Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
- Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
- Excellent negotiation, presentation, and communication skills.
- Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
- Customer-focused mindset with strong business acumen.
Education:
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.
Senior Account Manager in City of London employer: Apprize Technology Solutions
Contact Detail:
Apprize Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in Customer Experience Management and how you've driven client satisfaction in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know what might come of it!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your approach to show how your skills align with our needs in the software and services space.
We think you need these skills to ace Senior Account Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in software and services sales, especially in the UK and European markets. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed key accounts and driven client satisfaction in the past. We love a good story!
Showcase Relevant Skills: Don’t forget to showcase your skills in Customer Experience Management, Platform Engineering, and Data & Integration solutions. We’re looking for someone who can hit the ground running, so make sure we see that expertise front and centre.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Apprize Technology Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Experience Management, Platform Engineering, and Data & Integration solutions. Be ready to discuss how these areas relate to the Retail, Supply Chain, and Logistics domains, as this will show your expertise and understanding of the industry.
✨Build Rapport with Stakeholders
Since you'll be dealing with C-level and senior stakeholders, practice building rapport. Think about how you can connect with them on a personal level, perhaps by researching their backgrounds or recent company news. This will help you establish trust and demonstrate your interest in their business.
✨Showcase Your Success Stories
Prepare specific examples of how you've managed key accounts and driven client satisfaction in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your achievements in upselling and cross-selling within existing accounts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your strategic thinking. Inquire about the company's future plans in the EMEA region or how they measure account health. This not only shows your interest but also gives you valuable insights into their operations.