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- Tasks: Manage key accounts and drive client satisfaction in the software and services sector.
- Company: Leading IT services company focused on innovative software solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to work with top-tier clients in retail, supply chain, and logistics.
- Why this job: Join a team that values client relationships and strategic impact across Europe.
- Qualifications: 10-12 years in account management with expertise in CEM and technology solutions.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the UK & European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous.
The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains.
Key Responsibilities:- Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
- Build and maintain strong, long-term relationships with C-level and senior stakeholders.
- Understand client business needs and align company solutions to drive value and outcomes.
- Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
- Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption.
- Monitor account health, track KPIs, and prepare regular reports on account performance.
- Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
- Represent the company at industry events, client meetings, and strategic workshops.
- ~10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
- ~ Strong experience managing key accounts, with proven ability to retain and grow client relationships.
- ~ Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions.
- ~ Experience in Retail, Supply Chain, and Logistics domains is highly desirable.
- ~ Excellent negotiation, presentation, and communication skills.
- ~ Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
- ~ Customer-focused mindset with strong business acumen.
- ~ Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.
Account Managers/Senior Account Manager in City of London employer: Apprize Technology Solutions
Contact Detail:
Apprize Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Managers/Senior Account Manager in City of London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, and meetups to meet potential employers and other professionals. Remember, it’s all about who you know, so don’t be shy!
✨Showcase Your Expertise
When you get the chance to chat with hiring managers or at networking events, make sure to highlight your experience in Customer Experience Management and your success in managing key accounts. Share specific examples that demonstrate your skills and achievements.
✨Follow Up After Interviews
After any interview or meeting, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Mention something specific from your conversation to remind them of your fit for the role.
✨Apply Through Our Website
Don’t forget to check out our website for job openings! Applying directly through our site can sometimes give you an edge, as we prioritise candidates who show genuine interest in our company.
We think you need these skills to ace Account Managers/Senior Account Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in software and services sales, especially in the UK and European markets. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed key accounts and driven client satisfaction in the past. Let us know what makes you tick!
Showcase Relevant Skills: Don’t forget to showcase your skills in Customer Experience Management, Platform Engineering, and Data & Integration solutions. We’re looking for someone who can hit the ground running, so make sure we see that expertise front and centre!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Apprize Technology Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Experience Management, Platform Engineering, and Data & Integration solutions. Be ready to discuss how these areas relate to the Retail, Supply Chain, and Logistics domains, as this will show your expertise and understanding of the industry.
✨Build Rapport with Stakeholders
Since you'll be dealing with C-level and senior stakeholders, practice building rapport. Think about how you can connect with them on a personal level, perhaps by researching their backgrounds or recent company news. This will help you establish trust and demonstrate your interest in their business.
✨Showcase Your Success Stories
Prepare specific examples of how you've managed key accounts and driven client satisfaction in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your achievements in upselling and cross-selling within existing accounts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your strategic thinking. Inquire about the company's future plans in the EMEA region or how they measure account health. This not only shows your interest but also gives you valuable insights into their operations.