At a Glance
- Tasks: Guide new learners through their onboarding journey and ensure they are set up for success.
- Company: Join Apprentify, a leader in digital skills training and transformation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and ongoing professional development.
- Other info: Be part of a dynamic team with a focus on learner success and continuous improvement.
- Why this job: Make a real difference in learners' lives while shaping their career paths.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 25000 - 32000 £ per year.
About Apprentify
At Apprentify, we unlock talent and accelerate digital transformation through next-generation skills programmes. We partner with ambitious organisations across the UK to upskill and reskill people in digital, data, AI, cyber and tech professions. Our purpose is clear: to create future-ready talent that drives measurable business impact. We combine expert coaching, real-world learning and innovative curriculum design to deliver education that transforms careers and organisations.
Purpose of the Role
The Learner Enablement Officer is the first point of operational contact for every new learner joining an Apprentify programme. From the moment a learner is confirmed, you own their journey through to programme start — ensuring they are set up correctly, suitability-checked, fully prepared and given a confident introduction to what comes next. This is a people-facing, process-driven role that requires equal parts organisation and communication skill. You are not just processing records — you are shaping the first impression every learner has of Apprentify. That means being proactive, clear and genuinely invested in getting the right learner onto the right programme and setting them up to succeed from day one. You work closely with the sales team and the compliance team throughout the onboarding journey — pushing back when suitability concerns arise, and ensuring everything is fully evidenced and signed off before a learner goes live.
Key Responsibilities
- Learner Setup, Recruitment & System Administration
- Set each new learner up on the LMS accurately and completely, ensuring all required fields and records are created to the correct standard before any further onboarding steps proceed.
- Maintain accurate, up-to-date learner records throughout the onboarding journey, with clear audit trails that support internal quality reviews and compliance sign-off.
- Complete all system administration tasks within the agreed processing timeframe, flagging any risks to programme start dates as soon as they are identified.
- Ensure learners have the correct system access and platform permissions confirmed ahead of programme start.
- Responsible for attracting, screening and supporting applicants through the apprenticeship recruitment journey, including candidate engagement, suitability assessments, employer matching, interview coordination and conversion to enrolment.
- Eligibility & IAG Suitability Check
- Qualify each learner against the basic eligibility criteria for their programme — including employment status, age, residency and any programme-specific entry requirements.
- Conduct an Information, Advice and Guidance (IAG) suitability check with each learner to confirm they understand the programme, that it is the right fit for their role and career goals, and that they are entering with clear and accurate expectations.
- Work collaboratively with the sales team where suitability concerns arise, providing clear rationale and pushing back confidently when a learner is not a suitable match for the programme they have been enrolled onto.
- Document IAG conversations and suitability assessments accurately, ensuring records are complete before the learner progresses through onboarding.
- Onboarding Chase & Evidence Gathering
- Proactively chase learners to complete all required onboarding steps — including ID verification, initial maths and English assessments, and prior learning declarations.
- Support learners to understand what is required of them during onboarding, why each step matters and what they need to do to complete it — keeping the experience clear and manageable rather than bureaucratic.
- Gather, review and upload any additional evidence required to support the learner's enrolment, working with the compliance team to confirm what is needed and ensure nothing is missed.
- Monitor onboarding progress against each learner's programme start date, escalating cases that are at risk of not completing in time.
- Compliance Handoff & Go Live Readiness
- Work collaboratively with the compliance team throughout the onboarding process — responding promptly to queries, providing supporting evidence and ensuring all required checks are completed and evidenced before a learner is signed off for go live.
- Do not progress a learner to go live without confirmed sign-off from compliance — act as the operational bridge between the learner experience and the compliance gateway.
- Maintain a clear view of each learner's readiness status, using the LMS and Monday.com to track progress and identify cases requiring escalation.
- First Day of Learning
- Deliver the first day of learning session with each new learner — introducing them to the programme structure, the systems they will use, the people they will work with and what their learning journey will look like.
- Ensure every learner leaves their first day session with a clear understanding of expectations, key milestones and how to access support.
- Create a positive, welcoming experience that reflects Apprentify's commitment to learner success — the first day sets the tone for the entire programme.
- Record completion of the first day session and any follow-up actions required, ensuring records are updated promptly.
- Learner Experience & Collaboration
- Take personal ownership of the learner experience during onboarding — being responsive, proactive and genuinely helpful throughout the process.
- Liaise effectively with sales, compliance and operational support colleagues to keep onboarding moving and resolve blockers quickly.
- Identify and escalate suitability or safeguarding concerns promptly, following Apprentify's procedures and working with the appropriate teams to resolve them.
- Contribute to continuous improvement by identifying recurring friction points in the onboarding process and raising them with the Head of Learner Enablement.
Essential Skills & Experience
- Must-have
- Experience in a learner-facing, customer-facing or onboarding role requiring strong communication and case management skills.
- Organised and process-driven — able to manage a caseload of learners at different stages simultaneously without dropping detail.
- Confident communicator — comfortable chasing learners and employers for outstanding information and delivering clear, constructive messages when suitability concerns arise.
- Comfortable working across multiple digital systems and tools; able to pick up new platforms quickly.
- A genuine interest in learner outcomes — you care about the experience you create, not just completing the checklist.
- Desirable
- Experience working in an apprenticeship, further education or regulated training environment.
- Familiarity with IAG principles or a recognised IAG qualification.
- Experience with LMS platforms, CRM systems or operational workflow tools such as Monday.com.
- Understanding of ESFA funding rules and apprenticeship eligibility requirements.
What We Offer
At Apprentify, we believe in rewarding our people for the value they bring. Benefits include:
- 25 days annual leave (plus bank holidays), increasing with length of service
- Private medical insurance
- Birthday Leave + Volunteer Day
- Quarterly performance bonus
- Ongoing professional development and leadership support
- Enhanced family leave policies
- Access to mental health and wellbeing support
- Regular company-wide events and team socials
Learner Enablement Officer in Wilmslow employer: Apprentify
Apprentify is an exceptional employer that prioritises the growth and success of its employees while fostering a supportive and dynamic work culture. As a Learner Enablement Officer, you will play a crucial role in shaping the learner experience, backed by comprehensive benefits such as 25 days of annual leave, private medical insurance, and ongoing professional development opportunities. Located in the heart of the UK, Apprentify offers a collaborative environment where your contributions directly impact the future of digital talent, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Enablement Officer in Wilmslow
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Apprentify looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Learner Enablement Officer at Apprentify, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Learner Enablement Officer in Wilmslow
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Apprentify, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Apprentify and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Apprentify
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Apprentify might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Apprentify.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
