At a Glance
- Tasks: Support Coaches and Trainers while managing learner information and scheduling sessions.
- Company: Join a top-rated organisation focused on digital skills and transformation.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and hybrid working.
- Other info: Enjoy regular team events and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in education and skills development.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
Apprentify unlocks talent and accelerates digital transformation through next-generation skills programmes. We partner with ambitious organisations across the UK to upskill and reskill people in digital, data, AI, cyber and tech professions.
Things change quickly, priorities shift and you'll often be building the plane while flying it. Remote-first with occasional travel for team events or meetings. Full-time, permanent. Reports to the Business Support Manager.
You'll be the connective tissue between our Coaches, Trainers and Management, keeping the operational wheels turning across multiple departments at once. One minute you're scheduling virtual classroom sessions, the next you're registering learners for accreditations, the next you're jumping in to cover the Enablement team or supporting Customer Success with systems orientation.
You'll keep learner information accurate across our e-learning platforms, track attendance and engagement, and use RAG reporting to flag where learners need extra support. You'll also work closely with our Inclusion team to make sure learners who need extra support are identified early and actioned properly. Apprentify is Grade 1 Ofsted-rated, and we intend to stay that way, so you'll build a working knowledge of apprenticeship funding, Awarding Organisation requirements and Skills Funding Agency processes as you go.
You won't always have a neat checklist waiting for you each morning. Some days will be steady admin, others will be firefighting a scheduling clash or an urgent learner escalation with no warning.
- Are comfortable working independently in a remote team
- Prefer working on one project at a time, start to finish
- Excellent organisational and time management skills
- Proficient in Microsoft Office applications
Competitive salary, ~25 days annual leave (plus bank holidays), increasing with length of service, ~ Private medical insurance, ~ Birthday Leave + Volunteer Day, ~ Hybrid working with regular collaboration days in our Wilmslow HQ, ~ Ongoing professional development and leadership support, ~ Enhanced family leave policies, ~ Access to mental health and wellbeing support, ~ Regular company-wide events and team socials.
At Apprentify, we are committed to creating a diverse and inclusive workforce that reflects the communities we serve. If you have any questions about the application process or would like to discuss reasonable adjustments, please get in touch with us – we're here to support you.
Support Business Manager employer: Apprentify
Apprentify is an exceptional employer that champions talent development and digital transformation, offering a dynamic work environment where adaptability and collaboration thrive. With a remote-first approach complemented by regular team events at our Wilmslow HQ, employees enjoy a competitive salary, generous leave policies, and robust professional growth opportunities. Our commitment to diversity and inclusion ensures that every team member feels valued and supported, making Apprentify a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Support Business Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apprentify. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apprentify before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Business Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apprentify:Your cover letter is your chance to shine! Tell us why you want to work at Apprentify specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apprentify!
How to prepare for a job interview at Apprentify
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
