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For Companies At a Glance
- Tasks: Support and nurture relationships with global brands while ensuring customer satisfaction.
- Company: Join a fast-growing tech company with a loyal customer base.
- Benefits: Competitive salary, ongoing training, and clear career progression opportunities.
- Why this job: Make a real impact by helping customers maximise their experience with a world-class product.
- Qualifications: Strong communication skills and a passion for customer success; experience is a plus but not essential.
- Other info: Enjoy a supportive team culture and exposure to major global brands from day one.
The predicted salary is between 24000 - 38400 £ per year.
Ready to kick-start your career in tech with customers you'll actually enjoy working with? As a Junior Customer Success Manager, you'll support and nurture relationships with global brands - including some of the biggest names in the FTSE 500. The company's software is deeply embedded in engineering teams worldwide, consistently renewed, and trusted by major enterprises. With product expansion underway, the Customer Success team is growing - and this is your chance to join at the perfect moment. This role is ideal for someone organised, people-first, and excited by the idea of helping customers get the most value from a world-class product.
What You'll Do
- Support a large portfolio of existing customer accounts
- Guide customers through renewals and ensure everything runs smoothly
- Build strong, ongoing relationships via email and phone
- Identify opportunities for upsell and expansion through genuine conversations
- Resolve customer queries quickly and professionally
- Keep your pipeline, forecasts, and customer records updated in Salesforce
- Collaborate with Sales, Product, and Operations to improve the customer experience
- Learn the product inside-out with ongoing training and support
What You'll Bring
- Friendly, clear, and confident communication
- Strong organisation and attention to detail
- Ability to prioritise a varied workload
- Comfort speaking with customers regularly
- Curiosity about software and how people use it (no coding needed)
- A collaborative approach and willingness to learn
- Experience in customer service, admin, or account coordination is helpful but not essential
What You'll Get
- £32k base + £12k OTE (£44k Year 1)
- Full onboarding + ongoing product and customer success training
- Exposure to major global brands from day one
- A supportive, non‐corporate team culture
- Clear progression into Senior CSM, Account Management, or wider commercial roles
- A stable, fast-growing business with customers who already love the product
Why join?
You're joining a business with a loyal, global customer base - not chasing cold leads or making outbound sales. Your focus is supporting customers who already depend on the product and helping them get even more value from it.
If you want a people-centric role with real growth, real training, and real progression - apply now. We welcome applicants from all backgrounds, perspectives, and experiences.
Junior Customer Success Manager (HF1315632) in London employer: Apprentify
Contact Detail:
Apprentify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager (HF1315632) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that personal connections can make a huge difference in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its products. We want you to show genuine interest and understanding of how their software helps customers. It’ll impress them and set you apart!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, we suggest doing mock interviews with friends or family. Get comfortable talking about your experiences and how they relate to customer success.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Junior Customer Success Manager (HF1315632) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about building relationships here!
Tailor Your Application: Make sure to customise your application for the Junior Customer Success Manager role. Highlight any relevant experience or skills that align with what we’re looking for, especially your communication and organisational skills. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Apprentify
✨Know the Product Inside-Out
Before your interview, make sure you understand the company's software and how it benefits customers. Familiarise yourself with its features and think about how you would explain its value to a potential client. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
As a Junior Customer Success Manager, communication is key. Prepare examples of how you've successfully built relationships in previous roles or experiences. Think about times when you resolved customer issues or helped someone achieve their goals – these stories will highlight your people-first approach.
✨Demonstrate Organisational Skills
The role requires managing multiple accounts and tasks simultaneously. Be ready to discuss how you prioritise your workload and keep track of important details. You might even want to bring a simple example of a system you use to stay organised, whether it's a digital tool or a method that works for you.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you determine if the company is the right fit for you. Plus, it demonstrates your curiosity about the business and its customers.
