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For Companies At a Glance
- Tasks: Lead and mentor teams to enhance customer satisfaction and drive growth.
- Company: Flourish, a dynamic tech company in central London.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Why this job: Shape customer success strategies and make a real impact in the tech sector.
- Qualifications: Proven experience in Customer Success and strong leadership skills.
- Other info: Join a collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 48000 - 72000 £ per year.
Flourish are recruiting for a Head of Customer Success in central London in the tech sector, with a focus on data. The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. They focus on putting the strategy in place to ensure we have the best model to work with customers.
Responsibilities
- Create and own the strategic plan for Growth and Core segments
- Responsible for the ARR growth of the Growth and Core customer segments in line with company targets
- Managing, mentoring, and leading the Growth team, ensuring they provide high-quality service and meet their individual goals
- Manage, mentor, and grow the Core team managers
- Hiring, onboarding and training new team members, as well as organising ongoing training, ensuring all formal training is adopted and used
- Ensuring a clean and accurate, up-to-date pipeline of opportunities, demonstrating a high conversion and closing rate
- Providing feedback to SLT on team performance, abilities and areas for improvement, as well as product and commercial trends, and customer patterns of behaviour
- Collaborating with marketing, product, and finance teams to drive overall business growth and achieve company objectives
Skills
Proven track record of success in Customer Success
Head of Customer Success (HF1305954) in London employer: Apprentify
Contact Detail:
Apprentify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success (HF1305954) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech sector, especially those involved in customer success. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've driven growth and retention in previous roles. We want to see your passion for customer success shine through!
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for customer success roles and practice your responses. We all know that being well-prepared can make a huge difference in how confident you feel during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Head of Customer Success (HF1305954) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Success role. Highlight your experience in customer success, team management, and strategic planning. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our growth. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've driven growth and improved customer satisfaction in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Apprentify
✨Know Your Numbers
As a Head of Customer Success, you'll need to demonstrate your understanding of key metrics like ARR growth and customer retention rates. Brush up on your past achievements and be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Your Leadership Style
You'll be managing and mentoring teams, so it's crucial to articulate your leadership approach. Prepare examples of how you've successfully led teams in the past, focusing on how you foster high-quality service and individual growth.
✨Understand the Company’s Strategy
Research Flourish's current strategies and goals. Be prepared to discuss how you can align your strategic planning with their objectives, especially regarding the Growth and Core segments. This shows you're proactive and genuinely interested in their success.
✨Collaborate Across Departments
The role involves working closely with marketing, product, and finance teams. Think of examples where you've successfully collaborated with other departments to drive business growth. Highlighting your teamwork skills will show that you can integrate well into their culture.
