WHO WE ARE Apprentify Group is a portfolio of six companies, each with its own culture, personality and people. Across the group we support around 10,000 learners a year and we're scaling fast, including a growing apprenticeship delivery function that needs people who can hit the ground running from day one. We need someone who can make the first 45 days of a learners' journey count building momentum, trust and habits that carry learners through their whole programme. THE QUICK FACTS Location: Remote-first, UK. Occasional travel for company events and onboarding. Contract: Full-time, permanent Reports to: Head of Customer Success DBS check required LIFE IN THE ROLE A cohort of learners start a new apprenticeship programme. Some are excited, some are confused and a few haven't logged in yet. Your job is to get all of them moving. The Launch Coach owns the first 45 days of the apprentice journey. That means leading induction and onboarding, running enablement sessions, doing launch reviews with learners and employers, marking early submissions, flagging at-risk learners before they become a problem and handing everything over cleanly to the Development Coach at the end of the launch phase. It's a high-volume, relationship-heavy role. You're the first person most learners really talk to and the impression you make sticks. At the same time, you're feeding accurate notes and records into a handover that a Development Coach will rely on for the next year. Apprentify is a scale-up. Processes are still being built. Things change. We need someone who creates structure rather than waiting for it. THE HONEST HARD BIT The admin is real. Accurate records from day one are non-negotiable; compliance, safeguarding, diagnostics, early submissions. If you find documentation tedious, this isn't the right role. You're also managing a high volume of new starters at any point, which means strong prioritisation and a calm head when things pile up. IS THIS FOR YOU? This is you if: You have at least 2 years’ experience in a coaching, customer success or account management role, within the education, apprenticeship, or training sector. You have proven experience delivering training, coaching or facilitation in professional or educational settings. You're naturally organised and follow through without being chased You're able to provide high quality developmental feedback that supports learners progress you have a strong understanding of Safeguarding, Prevent and EDI responsibilities Not for you if: You want a settled, predictable environment with established processes You prefer long-term caseload relationships over high-volume onboarding You find compliance and record-keeping a burden rather than part of the job You need a lot of direction before you can get moving WHAT WE OFFER Competitive salary 25 days annual leave plus bank holidays, increasing with service Private medical insurance Birthday leave and a volunteer day Remote-first with occasional collaboration days Ongoing professional development Enhanced family leave At Apprentify, we are committed to creating a diverse and inclusive workforce that reflects the communities we serve. We welcome and encourage applications from people of all backgrounds, particularly those who are currently underrepresented in our workforce. We value different perspectives, lived experiences and ways of thinking, and we recognise the positive impact they have on our learners, our culture and our organisation. We are dedicated to removing barriers in our recruitment process and will provide reasonable adjustments where needed to ensure all candidates have a fair opportunity to succeed. If you have any questions about the application process or would like to discuss reasonable adjustments, please get in touch with us – we’re here to support you.
