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For Companies At a Glance
- Tasks: Lead and mentor teams to drive customer success and growth in a dynamic tech environment.
- Company: Flourish, a forward-thinking tech company based in central London.
- Benefits: Competitive salary, career development opportunities, and a vibrant workplace culture.
- Why this job: Make a real impact by shaping customer strategies and leading a passionate team.
- Qualifications: Proven experience in Customer Success and strong leadership skills required.
- Other info: Join a collaborative team focused on innovation and excellence.
The predicted salary is between 48000 - 84000 £ per year.
Flourish are recruiting for a Head of Customer Success in central London in the tech sector, with a focus on data. The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. They focus on putting the strategy in place to ensure we have the best model to work with customers.
Responsibilities
- Create and own the strategic plan for Growth and Core segments
- Responsible for the ARR growth of the Growth and Core customer segments in line with company targets
- Managing, mentoring, and leading the Growth team, ensuring they provide high-quality service and meet their individual goals
- Manage, mentor, and grow the Core team managers
- Hiring, onboarding and training new team members, as well as organising ongoing training, ensuring all formal training is adopted and used
- Ensuring a clean and accurate, up-to-date pipeline of opportunities, demonstrating a high conversion and closing rate
- Providing feedback to SLT on team performance, abilities and areas for improvement, as well as product and commercial trends, and customer patterns of behaviour
- Collaborating with marketing, product, and finance teams to drive overall business growth and achieve company objectives
Skills
- Proven track record of success in Customer Success and Account Management
- Strong commercial acumen and the ability to develop strategic business plans
- Experience in management and second line management
- Proficiency in managing a sales pipeline and CRM systems like Salesforce
- A developed ability to correctly and effectively manage a team’s sales pipeline and forecast with confidence and accuracy
- Exceptional communication, presentation, negotiation, and interpersonal skills
- Strong ability to build and maintain relationships with clients, partners, and internal stakeholders
- Experience in delivering performance reviews and regular one to ones with all team members to improve their sales performance
Knowledge
- Advanced knowledge of Salesforce
- Advanced knowledge of sales methodologies
- Knowledge of software industry
Behaviours
- Motivated and driven to achieve excellence
- Results focused
- Builds strong relationships and trust in the team, leading by example
- Comfortable giving direction and feedback both to direct reports and management
- Proactively finds resources to improve management, sales and product knowledge and skills
- Escalates feedback from team members, or feedback on team members’ performance, to management as appropriate
Head of Customer Success (HF1305954) employer: Apprentify
Contact Detail:
Apprentify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success (HF1305954)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech sector, especially those in customer success roles. Attend industry events, join relevant online groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute to their growth. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in customer success and account management. Use specific examples that demonstrate your ability to drive results and build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and follow up if needed.
We think you need these skills to ace Head of Customer Success (HF1305954)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in customer success and account management, and show how your skills align with our needs at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate your success in driving growth and retention.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for customer success and how you can contribute to our team culture at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apprentify
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, such as ARR growth and customer retention rates. Be ready to discuss how you've successfully managed these in previous roles, as this will show your understanding of the position's responsibilities.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and mentoring teams. Discuss specific instances where you’ve led a team to achieve targets or improved performance through training and development. This will demonstrate your capability to lead the Growth and Core teams effectively.
✨Familiarise Yourself with Salesforce
Since proficiency in Salesforce is crucial for this role, make sure you’re comfortable discussing how you’ve used it in past positions. Bring up any specific features you’ve leveraged to manage sales pipelines and improve conversion rates, as this will showcase your technical skills.
✨Prepare for Collaborative Discussions
Given the collaborative nature of the role, think about how you’ve worked with marketing, product, and finance teams in the past. Be ready to share examples of how these collaborations have driven business growth, as this will highlight your ability to work cross-functionally.
