At a Glance
- Tasks: Build relationships with existing customers and help them maximise service value.
- Company: Dynamic business consultancy in the heart of Glasgow.
- Benefits: Base salary plus commission, structured training, and clear career progression.
- Other info: Join a fun, supportive team with regular social events and recognition for success.
- Why this job: Transform your customer service skills into a rewarding, growth-focused role.
- Qualifications: Experience in customer service and a passion for building rapport.
The predicted salary is between 25000 - 35000 £ per year.
Looking for a role where you can take your customer service skills to the next level, earn commission, and be part of a genuinely fun, supportive team? This could be exactly what you’re looking for. We’re hiring a Customer Growth Executive to join a growing business consultancy in central Glasgow. The company works closely with small businesses, helping them manage essential services so they can focus on what they do best – running their business.
The Role
This is not cold sales. Instead, you’ll be working with existing customers, building relationships and helping them get the most value from the services available.
You Will
- Speak with existing customers on a daily basis
- Understand their business needs and challenges
- Identify opportunities to cross‑sell and upsell additional services
- Build strong relationships and act as a trusted point of contact
- Work towards targets in a supportive, high‑energy environment
Who This Is Perfect For
This role is ideal if you are already in a customer‑focused role and ready for a step up.
You Might Be
- Working in a call centre or customer service role
- Used to speaking with customers and building rapport quickly
- Target‑driven and motivated by earning commission
- Confident, outgoing, and naturally chatty
- Keen to learn, develop, and progress your career
If you enjoy speaking to people and want to turn that into a more commercial, rewarding role, this is a great opportunity.
What’s On Offer
- £25,000 base salary
- £5,000–£10,000 commission in your first year
- Office‑based role in central Glasgow
- Structured 1:1 training and ongoing coaching
- Clear progression opportunities within the business
- A genuinely fun and social team culture
The Culture
- Regular team socials including karaoke nights
- Book clubs and informal team activities
- Weekly football and other social events
- A collaborative, energetic office environment where success is recognised
Interview Process
We are holding a one‑stage interview process on 3rd June in Glasgow, with offers made on the day. This is designed to save you time and avoid long, drawn‑out hiring processes.
Why Join
This is an opportunity to move from pure customer service into a customer growth and revenue‑focused role, gaining valuable commercial skills in a supportive setting. You’ll be part of a team that invests in your development, rewards your success, and makes work genuinely enjoyable. If you’re confident, driven, and ready to take the next step in your career, apply now.
Customer Growth Executive (HF13398211) in Glasgow employer: Apprentify
Join a vibrant and supportive team in the heart of Glasgow as a Customer Growth Executive, where your customer service skills can flourish in a role that prioritises relationship-building over cold sales. With a competitive salary and commission structure, alongside structured training and clear progression opportunities, you'll thrive in a fun, energetic office culture that celebrates success and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Executive (HF13398211) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apprentify. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apprentify before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Growth Executive (HF13398211) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apprentify:Your cover letter is your chance to shine! Tell us why you want to work at Apprentify specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apprentify!
How to prepare for a job interview at Apprentify
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
