At a Glance
- Tasks: Deliver exceptional customer support and build strong relationships with clients.
- Company: Fast-growing SaaS business in Epsom with a supportive culture.
- Benefits: £30,000 salary plus commission, hybrid working, and career progression.
- Other info: Join a dynamic team with regular socials and a focus on employee growth.
- Why this job: Kick-start your career in tech while making a real impact on customer experiences.
- Qualifications: Excellent communication skills and a passion for helping customers.
The predicted salary is between 30000 - 30000 £ per year.
Join a fast-growing SaaS business. Are you passionate about delivering exceptional customer experiences? Looking for an opportunity to build your career within a supportive and ambitious company? Our client, a rapidly growing SaaS organisation based in Epsom, is looking for a Customer Service Executive to join their expanding team. This is an exciting opportunity for someone early in their career who enjoys working with people, solving problems, and making a real impact on the customer journey.
The Role
As a Customer Service Executive, you'll play a key role in ensuring customers receive outstanding support throughout their experience with the platform. Acting as a trusted point of contact, you'll help clients get the most value from the service while contributing to high levels of customer satisfaction and retention.
Key Responsibilities
- Responding to customer enquiries via phone, email, and other communication channels
- Providing ongoing support and guidance to clients
- Assisting customers with platform navigation and best practice usage
- Collaborating with internal teams to resolve customer issues efficiently
- Building strong, positive relationships with customers
- Delivering a consistently professional and high-quality service experience
- Contributing to a customer-first culture focused on excellence
About You
We're looking for an enthusiastic and motivated individual who enjoys interacting with people and takes pride in providing great service. You'll ideally have:
- Excellent communication and interpersonal skills
- A friendly, confident, and professional approach
- A genuine passion for helping customers
- Strong problem-solving abilities and a proactive mindset
- The ability to work independently while thriving in a team environment
- A willingness to learn and develop within a growing business
What's On Offer?
- £30,000 basic salary plus commission
- Hybrid working model (3 days in the office)
- Comprehensive onboarding and ongoing training
- Clear career progression opportunities
- The chance to join a successful and expanding SaaS company
- A supportive, collaborative, and energetic working environment
Benefits & Perks
- Regular team socials and company events, including summer and Christmas celebrations
- Performance-based incentives and rewards, including tech prizes and additional annual leave
- Employee recognition programmes
- A culture that genuinely invests in employee growth and development
Why Apply?
If you're looking to kick-start or develop your career within a thriving technology business, this role offers an excellent platform for success. You'll gain valuable experience, be rewarded for your contributions, and have the opportunity to grow alongside a business that is going from strength to strength.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (HF1346466) in Epsom
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Apprentify value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Apprentify a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Apprentify!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Apprentify.
We think you need these skills to ace Customer Service Executive (HF1346466) in Epsom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Apprentify!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Apprentify
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
