Enterprise Account Manager (HF1306001)

Enterprise Account Manager – London (hybrid)

Starting salary of £75000 (double OTE)

Job Purpose

An Enterprise Account Manager is responsible for the growth and retention of our largest and most strategic accounts. They build and maintain strategic, high-value client relationships within these accounts to drive revenue growth through upselling, cross‑selling and nurturing long‑term partnerships. Key responsibilities include developing territory plans and strategic account maps, acting as a client liaison, managing the sales pipeline, coordinating with internal teams and leading regular client business reviews. This role requires strong communication, negotiation and strategic planning skills, along with a deep understanding of client business objectives and industry trends.

Responsibilities

• Maintain a clean and accurate, up‑to‑date pipeline of 30+ accounts, ensuring all customer and sales activity data is accurately entered and maintained in Salesforce.
• Accurately forecast a pipeline of renewal and expansion opportunities, efficiently working the pipeline to achieve monthly team sales targets.
• Create and maintain a full territory plan and set up account maps for all strategic accounts; identify and fill any data gaps.
• Regularly review and determine key decision‑makers and executives in all accounts and establish and maintain strong, trusted relationships.
• Identify opportunities for upselling and cross‑selling to expand existing accounts through regular touch points with key contacts.
• Liaise with clients via email and phone calls, and prepare and deliver regular business reviews and performance reports.
• Address client issues, concerns and requests via email and phone calls promptly and professionally.
• Work collaboratively with other sales department members, as well as legal, operations and product, to provide feedback and ensure a smooth customer experience.
• Stay informed about industry trends, market conditions and competitor activities to provide valuable insights and solutions to clients.

Skills

• Proven track record of meeting and exceeding sales targets.
• Ability to assess and prioritise work in a fast‑paced environment, competently managing multiple client accounts and projects simultaneously.
• Ability to work effectively both independently and collaboratively within a sales team and with other departments.
• Excellent written and verbal communication skills to build rapport and trust with clients.
• Strong ability to engage clients, understand their needs and effectively communicate our value proposition.
• Understanding of our products, services and their application within the client’s industry.
• Ability to develop and execute long‑term account strategies.

Knowledge

• Expert knowledge of CRM systems, Salesforce especially useful.
• In‑depth knowledge of sales methodologies.
• Knowledge of the software industry beneficial.

Behaviours

• Use analytical skills to find existing details of clients and uncover new contacts.
• Manage full account portfolio and all opportunities with a high level of attention to detail.
• Manage pipeline with efficiency and accuracy according to priorities based on close date, size of deal and client.
• Communicate professionally and competently with clients via email, calls and business reviews.
• Collaborate with the wider Sales/Operations Team, contributing ideas and assisting other team members as appropriate.
• Provide internal feedback and suggestions on sales processes and systems.
• Collate trends from client feedback and escalates this internally.
• Motivate and manage themselves without requiring intervention from a manager.