Business Support Coordinator

Who We Are

Apprentify unlocks talent and accelerates digital transformation through next-generation skills programmes. We partner with ambitious organisations across the UK to upskill and reskill people in digital, data, AI, cyber and tech professions. We're fast-moving and growing fast. Things change quickly, priorities shift and you'll often be building the plane while flying it. If that sounds stressful, this probably isn't the role for you. If it sounds like the kind of place where you can actually get things done without ten layers of sign-off, keep reading.

Quick Fact

• Remote-first with occasional travel for team events or meetings
• Full-time, permanent
• Reports to the Business Support Manager
• Safer Recruitment checks required before starting

Life in the Role

You'll be the connective tissue between our Coaches, Trainers and Management, keeping the operational wheels turning across multiple departments at once. One minute you're scheduling virtual classroom sessions, the next you're registering learners for accreditations, the next you're jumping in to cover the Enablement team or supporting Customer Success with systems orientation.

You'll keep learner information accurate across our e-learning platforms, track attendance and engagement, and use RAG reporting to flag where learners need extra support. You'll mark e-learning activities within SLA, answer learner queries and know when to escalate something to a Development Coach rather than trying to solve it yourself.

You'll also work closely with our Inclusion team to make sure learners who need extra support are identified early and actioned properly. Apprentify is Grade 1 Ofsted-rated, and we intend to stay that way, so you'll build a working knowledge of apprenticeship funding, Awarding Organisation requirements and Skills Funding Agency processes as you go.

The Honest Hard Bit

This role sits across a lot of moving parts and a lot of different people's priorities at once. You won't always have a neat checklist waiting for you each morning. Some days will be steady admin, others will be firefighting a scheduling clash or an urgent learner escalation with no warning. You need to be comfortable holding several plates at once and knowing which one to catch first.

Is This For You?

Yes if you:

• Thrive on variety and don't need every task mapped out in advance
• Can prioritise on the fly when three things land on your desk at once
• Take pride in getting the small operational details right
• Are comfortable working independently in a remote team

Probably not, if you:

• Need a fixed daily routine with minimal change
• Prefer working on one project at a time, start to finish
• Find ambiguity draining rather than energising

What You Bring

• Minimum 2 years' experience working within apprenticeships or a similar education setting
• Excellent organisational and time management skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office applications

What We Offer

• Competitive salary
• 25 days annual leave (plus bank holidays), increasing with length of service
• Private medical insurance
• Birthday Leave + Volunteer Day
• Hybrid working with regular collaboration days in our Wilmslow HQ
• Ongoing professional development and leadership support
• Enhanced family leave policies
• Access to mental health and wellbeing support
• Regular company-wide events and team socials

How to Apply

Send us your CV along with a short note on the operational chaos you've handled best and how you kept it under control. We'd rather hear a real example than a generic cover letter.

At Apprentify, we are committed to creating a diverse and inclusive workforce that reflects the communities we serve. We welcome and encourage applications from people of all backgrounds, particularly those who are currently underrepresented in our workforce. We value different perspectives, lived experiences and ways of thinking, and we recognise the positive impact they have on our learners, our culture and our organisation.

We are dedicated to removing barriers in our recruitment process and will provide reasonable adjustments where needed to ensure all candidates have a fair opportunity to succeed. If you have any questions about the application process or would like to discuss reasonable adjustments, please get in touch with us – we're here to support you.