At a Glance
- Tasks: Provide outstanding support to customers and help them navigate the platform.
- Company: Join a successful and expanding SaaS company with a vibrant culture.
- Benefits: £30,000 salary, hybrid work, training, and clear career progression.
- Other info: Enjoy regular team socials and performance-based rewards in a supportive environment.
- Why this job: Kick-start your career in tech while making a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 25000 - 27000 £ per year.
As a Customer Service Executive, you'll play a key role in ensuring customers receive outstanding support throughout their experience with the platform.
Acting as a trusted point of contact, you'll help clients get the most value from the service while contributing to high levels of customer satisfaction and retention.
Responsibilities
- Responding to customer enquiries via phone, email, and other communication channels
- Providing ongoing support and guidance to clients
- Assisting customers with platform navigation and best practice usage
- Collaborating with internal teams to resolve customer issues efficiently
- Building strong, positive relationships with customers
- Delivering a consistently professional and high-quality service experience
- Contributing to a customer‑first culture focused on excellence
About You
- Excellent communication and interpersonal skills
- Friendly, confident, and professional approach
- Genuine passion for helping customers
- Strong problem‑solving abilities and a proactive mindset
- Ability to work independently while thriving in a team environment
- Willingness to learn and develop within a growing business
Benefits & Perks
- £30,000 basic salary plus commission
- Hybrid working model (3 days in the office)
- Comprehensive onboarding and ongoing training
- Clear career progression opportunities
- The chance to join a successful and expanding Saa S company
- A supportive, collaborative, and energetic working environment
- Regular team socials and company events, including summer and Christmas celebrations
- Performance‑based incentives and rewards, including tech prizes and additional annual leave
- Employee recognition programmes
- A culture that genuinely invests in employee growth and development
Why Apply?
If you're looking to kick‑start or develop your career within a thriving technology business, this role offers an excellent platform for success.
You'll gain valuable experience, be rewarded for your contributions, and have the opportunity to grow alongside a business that is going from strength to strength.
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