At a Glance
- Tasks: Support and nurture customer relationships, ensuring clients achieve maximum value from our platform.
- Company: Join a high-growth SaaS company with a supportive and collaborative culture.
- Benefits: £30,000 salary plus commission, hybrid working, and exciting incentives.
- Other info: Enjoy clear progression opportunities and regular team socials.
- Why this job: Kickstart your career in Customer Success and make a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a passion for building relationships; no experience needed!
The predicted salary is between 30000 - 30000 £ per year.
As a Customer Success Executive, you'll be responsible for supporting and nurturing customer relationships, ensuring clients achieve maximum value from the platform and enjoy a seamless experience throughout their journey.
You'll act as a trusted point of contact, helping customers overcome challenges, adopt new features, and achieve their goals while contributing to customer retention and satisfaction.
Key Responsibilities
- Build and maintain strong, long‑lasting customer relationships
- Act as the primary point of contact for client enquiries and support requests
- Proactively engage with customers to drive platform adoption and usage
- Monitor customer satisfaction and identify opportunities to enhance their experience
- Work closely with internal teams to resolve issues and deliver effective solutions
- Support customer retention by ensuring clients achieve ongoing value from the platform
- Deliver an outstanding customer experience at every stage of the customer journey
Qualifications
- Excellent communication skills and a passion for building relationships
- Confident communicator with strong interpersonal skills
- Customer‑focused and relationship‑driven mindset
- Proactive, organised, and solutions‑oriented approach
- Positive, ambitious, and eager to develop new skills
- Comfortable working both independently and as part of a team
- No previous Customer Success experience required – potential and attitude are the key requirements
Compensation
£30,000 basic salary plus commission.
Employment Details
Hybrid working pattern (3 days in the office, 2 days from home).
Benefits & Perks
- Full training programme and ongoing coaching
- Clear progression opportunities within a growing Saa S business
- Supportive and collaborative working culture
- Opportunity to develop valuable commercial and customer‑facing skills
- Summer and Christmas company celebrations
- Regular incentives and competitions with prizes including i Pads, Apple Watches, additional annual leave, and more
- Team socials and nights out
- Recognition and reward programmes
Why Join?
This is an exciting opportunity to join a high‑growth Saa S company where your development is genuinely invested in and success is recognised.
If you're looking to start a rewarding career in Customer Success, gain valuable experience, and join a business with excellent progression opportunities, we'd love to hear from you.
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