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- Tasks: Manage fleet operations and deliver top-notch customer service in a dynamic environment.
- Company: Join a leading fleet management company with a focus on collaboration and excellence.
- Benefits: Enjoy a competitive salary, annual bonus, and generous leave entitlements.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: Strong communication skills and a client-focused mindset are essential.
- Other info: Great opportunities for career progression and exciting incentives await you.
The predicted salary is between 21000 - 25000 £ per year.
Location: Stoke on Trent
Working Pattern: Full-time, Monday to Friday 37.5 hours
Salary: £24,784.50 per annum plus 5% bonus
Sector: Fleet Management / Automotive Services
Are you someone who enjoys delivering excellent customer service while working in a fast-paced and collaborative environment? This role would suit a detail-oriented professional who enjoys problem-solving, building strong client relationships, and supporting drivers and customers with efficient fleet management services.
As a Fleet Services Executive, you will play an important role in ensuring fleet operations run smoothly while supporting both drivers and client stakeholders. Working closely with the wider team and management, you will help maintain high service standards and ensure contractual service levels are consistently achieved.
Key Responsibilities:
- Manage customer communications through shared inboxes and internal workflows, ensuring queries are handled within agreed service levels
- Provide support to fleet drivers by coordinating day-to-day fleet activities and responding to requests efficiently
- Build strong working relationships with client contacts to deliver a high standard of customer service
- Ensure contractual obligations are met by supporting KPIs and service level agreements across client accounts
- Carry out data audits and fleet control processes to ensure vehicles operate within legal and regulatory requirements
- Maintain accurate system records, identifying and correcting data errors where necessary
- Escalate queries or complaints appropriately to achieve the best outcome for both clients and drivers
- Work collaboratively with internal teams to ensure all client contracts are supported effectively
- Assist with reporting and performance monitoring where required
- Support ad-hoc operational projects when needed
- Work closely with the Fleet Services Manager to ensure processes for client accounts remain accurate and up to date
The Ideal Candidate:
The successful Fleet Services Executive will be organised, analytical, and committed to delivering a high level of service. Key skills and experience include:
- A client-focused mindset with the ability to understand and anticipate customer needs
- Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Visio
- Excellent written and verbal communication skills
- Strong attention to detail and document management skills
- Ability to analyse and interpret data effectively
- Confidence working independently and managing workloads to meet deadlines
- A proactive approach with the ability to prioritise and manage multiple tasks
- Motivation to help the team deliver against client KPIs and SLAs
What’s in It for You?
- 5% annual bonus
- 25 days' annual leave, increasing to 28 days after 5 years and 30 days after 10 years of service
- Salary progression opportunities through structured salary banding once fully trained
- An additional day off on your birthday
- Medicash Healthcare Plan and Private Medical Insurance (PMI) available after probation (optional and subject to Benefit in Kind)
- Access to discounts at a wide range of pubs, restaurants, and retailers
- ACHIEVE Recognition Scheme – the opportunity to win £75 vouchers each month, with monthly winners entered into an annual holiday voucher draw
- Many Minutes incentive scheme, offering the chance to win holiday vouchers at the end of the year
This position offers a fantastic opportunity to develop your career in fleet services while being part of a supportive team that values collaboration and high-quality service. If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.
Fleet Services Executive employer: Appointments Personnel
Contact Detail:
Appointments Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Services Executive
✨Tip Number 1
Network like a pro! Reach out to people in the fleet management and automotive services sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their fleet operations. Be ready to discuss how your skills in customer service and problem-solving can help them meet their KPIs and SLAs.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to improve processes or solve problems in previous roles. This will demonstrate your attention to detail and ability to manage workloads effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Fleet Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Services Executive role. Highlight your customer service experience and any relevant skills, like your Microsoft Office prowess, especially in Excel and Outlook. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and your ability to build strong client relationships. Let us know why you're excited about this role and how you can contribute to our fleet management services.
Show Off Your Attention to Detail: As a detail-oriented professional, it's crucial to demonstrate your attention to detail in your application. Make sure there are no typos or errors in your documents, and consider including examples of how you've successfully managed data or documentation in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Appointments Personnel
✨Know Your Fleet Services
Before the interview, brush up on your knowledge of fleet management and automotive services. Understand the key responsibilities of a Fleet Services Executive and be ready to discuss how your skills align with managing customer communications and supporting drivers.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or built strong client relationships. Highlight your proactive approach and ability to meet service level agreements.
✨Demonstrate Your Analytical Skills
Be ready to talk about your experience with data analysis and document management. You might be asked how you would carry out data audits or correct data errors, so think of specific instances where you've successfully managed data in previous roles.
✨Prepare for Team Collaboration Questions
This position requires working closely with internal teams, so expect questions about teamwork. Prepare to discuss how you've collaborated with others to achieve common goals, especially in fast-paced environments. Show that you can balance multiple tasks while maintaining high service standards.