At a Glance
- Tasks: Support and resolve technical issues while enhancing your engineering skills.
- Company: Join a forward-thinking tech company with a focus on innovation.
- Benefits: Earn up to £30,000 with great growth opportunities and a supportive team.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Make a real impact by bridging customers and engineering teams.
- Qualifications: Basic coding skills and a passion for problem-solving are essential.
The predicted salary is between 30000 - 30000 £ per year.
A Junior Developer with a strong focus on technical support – triaging, diagnosing, and resolving issues across our platform while growing their engineering skills. This is an engineering-first role, acting as a critical bridge between customers, the commercial team, and product engineering. Salary up to £30,000. You must be based in the UK, we cannot sponsor Visas.
Responsibilities
- Bug Triage & Issue Resolution
- Support the end-to-end triage process for incoming bugs and technical issues, helping to prioritise by severity and customer impact.
- Investigate, reproduce, and document issues clearly, escalating to product engineering with detailed context where required.
- Contribute to fast, high-quality resolutions to maintain product stability and customer confidence, with support from senior engineers.
- Customer-Facing Technical Support
- Act as a technical point of contact for customer issues, helping to diagnose problems related to API integrations, webhooks, and data workflows alongside senior colleagues.
- Communicate clearly with non-technical and technical stakeholders, translating complex issues into understandable updates and next steps.
- API & Webhooks Support
- Support customers and internal teams with API and webhook integrations, helping troubleshoot connectivity issues and failures across client systems.
- Assist with diagnosing integration problems between our platform and clients' custom front-ends, internal tooling, and data exports.
- Internal Tooling & Automation
- Contribute to internal tooling that automates repetitive support and operational tasks, improving team efficiency and reducing manual effort.
- Support database investigation and minor remediation tasks to assist client success and engineering teams.
- Observability & Monitoring
- Use and contribute to our observability platform for log correlation and error monitoring to proactively identify and resolve issues.
- Help surface patterns in errors or failures that inform longer-term product improvements.
- Product Engineering Contribution
- Pick up defined engineering tasks from the product backlog, working alongside senior developers to ship features and fixes to the codebase.
- Participate in code reviews, sprint planning, and team ceremonies, developing good engineering habits and an understanding of how software is built and shipped.
- Translate support-side insights into actionable product feedback — bugs, edge cases, and usability issues you encounter become direct input into the product roadmap.
- On-call responsibilities
- Contribute to the out of hours on-call rota for resolving critical priority out of hours incidents. These kinds of escalations are very rare and in general only happen in extraordinary circumstances.
- Engineers will be provided with the requisite training and documentation as well as monetary compensation for time spent on the rota.
Requirements
- A growth mindset and a genuine desire to develop deep knowledge of our platform.
- Strong problem-solving and diagnostic skills — you enjoy getting to the root of an issue.
- Some coding ability in one or more languages relevant to our stack (TypeScript, JavaScript, or similar) — you don’t need to be an expert, but you should be comfortable reading and writing code.
- Comfortable working with APIs, logs, and basic database queries to investigate issues.
- A customer-focused approach with excellent communication skills across technical and non-technical audiences.
- Eagerness to collaborate across engineering and commercial teams.
- Experience with or exposure to alerting and observability tooling is a plus.
- Experience with AI engineering, LLM tooling, or AI-assisted workflows is a bonus.
Technology stack
- Modern Stack: TypeScript, React, Node.js, tRPC, GraphQL, MongoDB, Storybook & Chromatic, AWS CDK, GitHub Actions (CI/CD).
- Legacy Stack: PHP, JavaScript, Angular (1.x), Node.js, MongoDB, CodeShip (CI/CD).
Junior Engineer in Edinburgh employer: Appointedd
As a Junior Engineer at our innovative tech company, you'll thrive in a dynamic work culture that prioritises collaboration and continuous learning. With a competitive salary of up to £30,000, we offer robust growth opportunities, hands-on training, and the chance to work closely with experienced engineers on impactful projects. Located in the UK, our team is dedicated to fostering a supportive environment where your contributions directly enhance customer satisfaction and product excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Engineer in Edinburgh
✨Join Developer Communities
Get involved in online developer communities like GitHub or Stack Overflow. We can showcase our skills by contributing to open-source projects – it’s a great way to network, learn, and possibly catch the eye of a recruiter while doing something we love!
✨Attend Coding Meetups and Hackathons
Check out local coding meetups and hackathons. These events are fantastic for meeting other developers and potential employers, plus they're a great way to get some hands-on experience and showcase our problem-solving skills in real-time.
✨Set Up a Public Portfolio
We should create a public portfolio or GitHub repository showcasing our projects and code. This not only demonstrates our technical skills but also gives employers a peek into our creative process and problem-solving abilities.
✨Utilise University Career Services
If we're fresh out of uni, let's not forget about our university’s career services! They often have tailored resources and connections in the software development field. Plus, internships can lead to entry-level roles – a true win-win!
We think you need these skills to ace Junior Engineer in Edinburgh
Some tips for your application 🫡
Show Off Your Coding Skills:As this is an entry-level role in software engineering development, make sure to include your coding projects. Whether it's a cool school project, a personal website, or even contributions to open-source, it all counts! Link to your GitHub or any platforms you've showcased your code on – we want to see what you've got!
Tailor Your CV to Highlight Relevant Skills:Make your CV work for you by focusing on the programming languages and frameworks you've learned. If you've dabbled in JavaScript, Python, or any specific frameworks, be sure to include those. Plus, showcasing any relevant coursework or certifications can really help us get a clearer picture of your skill set.
Craft a Motivating Cover Letter:Since you're applying for an entry-level position, your cover letter is your chance to shine. Tell us why you’re passionate about software engineering and what excites you about working with Appointedd. Highlight any internships or projects that shaped your interest in coding – it’s all about your motivation!
Use Your Network:Don't hesitate to mention any connections you might have to Appointedd in your application. If you know someone who works there or have attended any events they hosted, slip that into your cover letter. It shows your genuine interest and can give you that extra edge in your application!
How to prepare for a job interview at Appointedd
✨Know Your Code: Prepare for Technical Questions
For a role in software engineering, you can bet your Interviewer might throw some coding problems your way. Brush up on common algorithms and data structures, and practise coding on platforms like LeetCode or HackerRank. That way, you're ready to showcase your problem-solving skills confidently!
✨Portfolio Power: Show Off Your Projects
As an entry-level candidate, your portfolio is your secret weapon. Make sure you have a few solid projects on GitHub that demonstrate your coding skills and understanding of software development processes. Be ready to walk through your code and explain your thought process during the interview.
✨Familiarise Yourself with Agile and Development Tools
Understanding Agile methodologies can really set you apart from other entry-level candidates. Get familiar with tools like JIRA or Trello, and be prepared to discuss how you've used them in your projects or studies. This shows you're not just a coder but also a team player.
✨Demonstrate Your Learning Mindset
Since you're applying for an entry-level position, it's important to show your eagerness to learn. Be ready to discuss how you’ve tackled challenges in your studies or projects, what new skills you’ve picked up recently, and how you plan to continue developing in this fast-paced field.
