appointedd in Edinburgh is seeking a Product Support Specialist to deliver exceptional day-to-day product support to clients, working closely with Client Success Managers to help users maximise the platform and resolve issues swiftly for a consistently excellent experience.
You will triage and resolve tickets, coordinate with offshore support, assist with account setup and training, and develop deep product knowledge to improve support processes and client outcomes.
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Client-Centric Product Support Specialist employer: Appointedd
At Appointedd, we are redefining the retail landscape by transforming stores into immersive customer experiences. As an employer, we offer a dynamic work culture that fosters innovation and collaboration, providing our employees with unique opportunities for growth and development in the fast-evolving intersection of retail and technology. Join us to be part of a passionate team that is shaping the future of customer engagement while working with some of the most exciting brands in the industry.
