At a Glance
- Tasks: Lead contract performance and drive high-quality delivery while managing a dynamic team.
- Company: Join a forward-thinking organisation focused on learner and employer success.
- Benefits: Enjoy a hybrid working model, 25 days holiday, and a pension scheme.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real impact by optimising outcomes for learners and employers.
- Qualifications: Strong organisational skills and ability to work collaboratively with teams.
The predicted salary is between 47000 - 47000 £ per year.
Salary: up to £47,000 per annum (a London weighting will also apply to this role).
Step into a role where your strategic thinking and relationship-building skills genuinely shape programme success. You’ll lead on contract performance, drive high-quality delivery, and strengthen partnerships with funders and stakeholders. Using data-driven insight, you’ll guide a high-performing team, optimise outcomes for learners and employers, and identify new opportunities for growth.
What You’ll Be Doing
- Act as the primary point of contact for Contract Managers, including the Greater London Authority (GLA), facilitating monthly contract review meetings and presenting performance data with proposed solutions.
- Act as subject matter expert on funding rules, including eligibility criteria, evidence standards and learner file requirements.
- Monitor contract performance to support delivery of assigned contracts (eg Skills Bootcamps, ASF, Level 3 provision, and other CA-funded programmes), to ensure all KPIs and outcome targets are met and exceeded.
- Identify new contract opportunities for our client through liaison with funders and wider stakeholders to support the growth plan.
- Manage a team of Success Coaches, Employment Coaches and Employer Engagement Managers, ensuring contractual enrolment, support and job outcome targets are consistently met and exceeded.
Your key duties will be:
- Attend monthly team meetings with combined authorities and contract holders to review performance against contracted targets.
- Complete and submit accurate monthly performance reports, including current standings, forecasts and planned activity.
- Collaborate closely with key internal departments - Head of Operations, Data Manager, Head of Quality and Head of Learner and Employer Engagement - to review contract performance and agree on forward-looking plans.
- Build effective, trusted relationships with a wide range of internal and external stakeholders.
- Influence outcomes such as learner and employer referrals through strong communication, credibility and proactive engagement.
- Identify opportunities to enhance contract performance, streamline processes and maximise outcomes.
- Support the wider organisation in understanding contractual requirements and ensuring compliance.
- Conduct monthly one-on-one meetings and quarterly and annual performance reviews with your team, addressing performance concerns where necessary.
What We’re Looking For:
- Highly organised with strong attention to detail and accuracy.
- Solutions-focused.
- Ability to manage competing deadlines and work effectively to targets.
- Collaborative and able to work effectively with cross-functional teams.
Why This Role Is a Great Opportunity:
- Hybrid working model - With a minimum of 3 days per week in their London office.
- 25 days holiday + bank holidays (option to buy more).
- One early finish (at 15:30) every month.
- Pension scheme & Westfield Health Cash Plan.
If this sounds like the role for you, apply now!
Customer Service Administrator in Islington employer: Appoint Consulting Recruitment Specialists
Join a dynamic organisation that prioritises employee well-being and professional growth, offering a hybrid working model with a minimum of three days in the vibrant London office. Enjoy generous benefits including 25 days of holiday, a pension scheme, and a unique early finish every month, all while contributing to meaningful programmes that enhance learner and employer outcomes. With a strong focus on collaboration and strategic impact, this role provides an excellent opportunity for those looking to make a difference in a supportive and engaging work culture.
Contact Details:
Appoint Consulting Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Islington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Appoint Consulting Recruitment Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Appoint Consulting Recruitment Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Islington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Appoint Consulting Recruitment Specialists:Your cover letter is your chance to shine! Tell us why you want to work at Appoint Consulting Recruitment Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Appoint Consulting Recruitment Specialists!
How to prepare for a job interview at Appoint Consulting Recruitment Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
