At a Glance
- Tasks: Install, maintain, and repair tech equipment to keep customers happy.
- Company: Join NCR Voyix, a leader in unified commerce for shopping and dining.
- Benefits: Enjoy a competitive salary and the flexibility of remote work.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference by solving customer problems with cutting-edge technology.
- Qualifications: Tech-savvy with experience in electronics or IT; EPOS knowledge is a bonus.
The predicted salary is between 40507 - 49509 £ per year.
- GB Remote Posted 3 days ago NZ$70,000 – NZ$70,000
- Full Time Remote GB
- See how this job matches your profile
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About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining.
- Combining a flexible, intelligent platform with end-to-end payments ca
- Key Highlights
- Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
- May be requested to work outside of the assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
- Ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
- Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, handheld terminals, and associated peripherals.
- Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
Qualifications
- Required Qualifications
- Associates degree / certifications in a Technology Field preferred.
- Previous experience in NCR or similar equipment is a plus.
- Recognized qualification within the Electronics or IT Domain preferred.
- EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited.
- #J-18808-Ljbffr
Customer Engineer – Auckland employer: ApplyMint
At ApplyMint, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in the vibrant banking sector, we offer competitive salaries, flexible working conditions, and ample opportunities for professional growth, ensuring that our team members can achieve their career aspirations while contributing to high-quality external reporting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer – Auckland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ApplyMint. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ApplyMint before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engineer – Auckland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ApplyMint:Your cover letter is your chance to shine! Tell us why you want to work at ApplyMint specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ApplyMint!
How to prepare for a job interview at ApplyMint
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
