Xero is seeking a Head of CX Operations for Melio in Manchester to lead the operating model, workforce planning, QA, and knowledge management to deliver exceptional customer outcomes at scale. You will partner with Product, Engineering, Data and Finance to align operational strategy with business goals, using data-driven insights to drive improvements in customer and employee experiences.
This role offers the opportunity to shape a high-performing team and impact a fast-growing fintech
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Head of CX Operations — Scale & Strategy in Manchester employer: Apply
APPLY is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about MarTech. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a dynamic environment. Located in a vibrant area, APPLY offers unique advantages such as flexible working arrangements and a supportive team atmosphere, making it an ideal place for professionals looking to make a meaningful impact.
