Melio in Manchester is seeking a high-performing CX Workforce Management Manager to lead global WFM. You will own long-term capacity planning, multi-channel forecasting, scheduling optimization, and real-time management across internal teams.
The role requires senior leadership, data-driven approach, and collaboration with Operations, Finance, and People teams to balance CSAT and efficiency. You will drive KPI dashboards, automation opportunities, and develop a high-performing WFM team.
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Global CX WFM Strategy Lead in Manchester employer: Apply
APPLY is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about MarTech. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a dynamic environment. Located in a vibrant area, APPLY offers unique advantages such as flexible working arrangements and a supportive team atmosphere, making it an ideal place for professionals looking to make a meaningful impact.
