Fractional Operations Director

Togather started life as Feast It, in 2017, as a booking platform for people to book street food caterers for their birthday parties and weddings. Since then, we have grown to become the UK’s biggest events platform as Togather for food, drink, venues, photographers and so much more.

We’re here to help people make amazing memories on some of the biggest and best days of their lives. Whether they’re planning the whole-company summer party, hosting an epic dinner party, or running an entire festival, we can – and do – help with all of it.

None of this would be possible without our amazing community of partners, who we handpick from across the country.

We’ve worked with everyone from Amazon, Nike, and London Pride, to Tom Cruise, Star Wars, and Taylor Swift. Within the office, we recently came #7 in the Startups 100 Awards and have been named in the top 15 in Tempo’s 50 Best Places To Work. Our team truly love and care about what they do, which makes working here that much easier.

The Role:

Togather are looking for a dynamic Interim Operations Director to oversee and elevate our Operations, Customer Support, and Supply functions during this critical phase of growth. This is a senior level role with a remit to drive forward Togather’s operational excellence and support our mission of becoming the leading provider of exceptional F&B services in the events space.

We are looking to recruit this as a part time role, primarily focused around strategy and line management of our Operations, Customer Support & Supply teams. This role would be ideally suited to someone with experience running an operations function at a high growth marketplace, who is available for fractional or part time work.

Key Responsibilities:

• Operational Leadership: Own and oversee all operational functions, including supply and customer support, ensuring seamless service delivery and operational efficiency across our marketplace.
• Team Management: Provide effective line management for key team members, including the Operations Lead, Customer Success Manager, and Head of Supply, ensuring alignment with business objectives and helping to develop their professional growth.
• Strategic Planning: Oversee the creation and execution of the operations roadmap, aligning it with company goals and ensuring measurable progress against key milestones.
• Operationalise New Growth Channels: Work with our Operations Lead to develop and implement operating procedures for new growth channels, ensuring readiness and consistency as we expand into new markets.
• Marketplace Optimisation: Steer the operations and wider team to create efficiencies in Togather’s marketplace operations by identifying bottlenecks, streamlining processes, and implementing scalable solutions.
• Cross-Functional Collaboration: Partner with central functions to drive improvements in our core business processes to enable us to hit our company goals.
• Commercial Oversight: Support the partnerships teams in evaluating new business opportunities and ensuring we secure favourable contractual terms.

Minimum Requirements:

• Proven Operational Expertise: Senior-level experience in operations leadership, preferably in fast-paced scale up marketplace environments.
• Leadership Skills: Demonstrated ability to effectively manage and inspire cross-functional teams, driving alignment and accountability.
• Strategic and Tactical Balance: Capable of developing high-level strategies while executing detailed plans to deliver results.
• Project Management Proficiency: Experience overseeing complex projects, such as automation initiatives, with a focus on achieving measurable outcomes.
• Growth-Oriented Approach: Ability to develop systems and processes that support scalable growth, particularly in new market channels.

Our offices are in London and we work with a hybrid model which requires a minimum of 3 days a week in the office.

We are passionate about equal opportunities and improving the tech industry for the better, so if you are from an underrepresented background then we would particularly love to hear from you.

Benefits:

• Generous holiday allowance (25 days)
• Enhanced Pension
• EAP service
• Enhanced Mat & Pat
• Free coffee, beer, pizza and an overly stocked snack cupboard in the office
• Significant discounts in a lot of London’s best restaurants, bars and more
• Regular team socials and events
• A shiny new MacBook to work on
• Loads of invites to food-industry events (yes they do usually have free food)
• Dog-friendly

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