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For Companies At a Glance
- Tasks: Manage IT operations, service standards, and security compliance in a fast-growing SaaS company.
- Company: Dynamic SaaS company that has doubled in size, fostering innovation and growth.
- Benefits: Competitive salary, opportunities for learning, and a supportive work environment.
- Why this job: Be at the forefront of IT service delivery and make a real impact on business operations.
- Qualifications: Experience in IT support and a hands-on engineering role; knowledge of ITIL or ISO is a plus.
- Other info: Great opportunity for career growth and continuous learning in a collaborative team.
The predicted salary is between 50000 - 60000 £ per year.
A SaaS company that has doubled in size in the last two years is looking for a hands-on IT Service Delivery Manager to own their IT operations, service standards, and security compliance. This is a very varied and key role for this SaaS business which will be suited to someone who is equally comfortable resolving Google Workspace issues as leading an ISO 27001 audit, looking after Cyber Essentials, or coordinating a 24x7 on-call support rota.
As the IT Service Delivery Manager, you will be responsible for managing the internal IT environment, ensuring the office infrastructure is reliable, and maintaining security certifications for Cyber Essentials. You will support and work closely with DevOps and software engineering teams to support operational processes and drive continuous service improvement.
Experience of working in a help desk environment and being in a hands-on engineering role in your career will be helpful in this role. You may potentially have operated as an IT Manager in a smaller environment where you do a range of service management, technical support (such as installing new operating systems), and own processes for ISO or Cyber Essentials.
Knowledge of any of the following is of interest but not essential:
- ITIL, Prince2 or similar qualifications
- ISO 27001 or Cyber Essentials
- DevOps, AWS or MDM
If you don't have some of these, that's fine as there will be the opportunity to learn.
For more information on this role, a qualified job specification, and information on the customer along with a confidential conversation around your career and CV - Apply now!
Information Technology Services Manager employer: Apply Recruitment
Contact Detail:
Apply Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in SaaS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Google Workspace, ISO audits, and Cyber Essentials. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream role.
We think you need these skills to ace Information Technology Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with IT operations, service delivery, and any relevant certifications like ISO 27001 or Cyber Essentials.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Service Delivery Manager role. Share specific examples of how you've resolved issues in a help desk environment or led audits, and show your passion for continuous improvement.
Showcase Your Technical Skills: Don’t shy away from listing your technical skills! Whether it’s Google Workspace, DevOps, or AWS, make sure we see how your background aligns with our needs. If you’ve got experience in managing on-call support rotas, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Apply Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace, Cyber Essentials, and ISO 27001. Be ready to discuss specific examples from your past experiences where you've tackled similar challenges or led audits. This will show that you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Hands-On Experience
Since this role requires a hands-on approach, prepare to share stories about your time in help desk environments or engineering roles. Highlight any instances where you resolved technical issues or improved service delivery. This will demonstrate your capability to manage IT operations effectively.
✨Emphasise Team Collaboration
This position involves working closely with DevOps and software engineering teams. Be prepared to discuss how you've successfully collaborated with different teams in the past. Share examples of how you’ve driven continuous service improvement through teamwork, as this will be key to succeeding in the role.
✨Prepare Questions About the Company
Research the company’s growth and their current IT challenges. Prepare insightful questions that show your interest in their operations and how you can contribute to their success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.