Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage IT operations, service standards, and security compliance in a dynamic SaaS environment.
- Company: Rapidly growing SaaS company with a strong focus on innovation and teamwork.
- Benefits: Competitive salary, learning opportunities, and a chance to shape IT services.
- Why this job: Be at the forefront of IT service delivery and make a real impact.
- Qualifications: Experience in IT support and a passion for continuous improvement.
- Other info: Great opportunity for career growth and skill development in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
A SaaS company that has doubled in size in the last two years is looking for a hands-on IT Service Delivery Manager to own their IT operations, service standards, and security compliance. This is a very varied and key role for this SaaS business which will be suited to someone who is equally comfortable resolving Google Workspace issues as leading an ISO 27001 audit, looking after Cyber Essentials, or coordinating a 24x7 on-call support rota.
As the IT Service Delivery Manager, you will be responsible for managing the internal IT environment, ensuring the office infrastructure is reliable, and maintaining security certifications for Cyber Essentials. You will support and work closely with DevOps and software engineering teams to support operational processes and drive continuous service improvement.
Experience of working in a help desk environment and being in a hands-on engineering role in your career will be helpful in this role. You may potentially have operated as an IT Manager in a smaller environment where you do a range of service management, technical support (such as installing new operating systems), and own processes for ISO or Cyber Essentials.
Knowledge of any of the following is of interest but not essential:
- ITIL, Prince2 or similar qualifications
- ISO 27001 or Cyber Essentials
- DevOps, AWS or MDM
If you don't have some of these, that's fine as there will be the opportunity to learn.
For more information on this role, a qualified job specification and information on the customer along with a confidential conversation around your career and CV - Apply now!
Information Technology Service Delivery Manager employer: Apply Recruitment
Contact Detail:
Apply Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in SaaS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Google Workspace, ISO audits, and Cyber Essentials. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've handled service delivery challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with IT operations, service standards, and any relevant certifications like ISO 27001 or Cyber Essentials.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Service Delivery Manager role. Share specific examples of how you've resolved issues in a help desk environment or led audits, and show your passion for continuous service improvement.
Showcase Your Technical Skills: Don’t shy away from listing your technical skills! Whether it’s Google Workspace troubleshooting or managing a 24x7 on-call support rota, make sure we see how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Apply Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace, Cyber Essentials, and ISO 27001. Be ready to discuss specific examples from your past experiences where you've tackled similar challenges or led audits. This will show that you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Hands-On Experience
Since this role requires a hands-on approach, prepare to share stories about your time in help desk environments or any engineering roles. Highlight instances where you resolved technical issues or improved service delivery. This will demonstrate your capability to manage IT operations effectively.
✨Emphasise Team Collaboration
This position involves working closely with DevOps and software engineering teams. Be ready to discuss how you've collaborated with different teams in the past, focusing on how you contributed to operational processes and drove continuous improvement. This will illustrate your ability to work well in a team-oriented environment.
✨Prepare Questions About Their Growth
Since the company has doubled in size recently, ask insightful questions about their growth strategy and how the IT Service Delivery Manager fits into that vision. This shows your interest in the company's future and your eagerness to contribute to its success.