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- Tasks: Lead exceptional service delivery and enhance customer journeys in a growing SaaS startup.
- Company: Dynamic SaaS startup with impressive growth and strong financial backing.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Why this job: Join a key strategic role and drive impactful change in a thriving environment.
- Qualifications: Proven track record in service delivery and strong leadership skills required.
- Other info: Exciting opportunity to shape the future of client services and drive growth.
The predicted salary is between 48000 - 72000 £ per year.
New Role - Client Services Director - Reporting to the CEO - Permanent. SaaS start up that has 16% YOY growth with 30% profitability last year with revenues 2024 - 4.8m, 2025 - 5.65m, Projected 2026 - 6.6m. This is a business that is looking to grow via sales and acquisitions with significant financial backing from a highly successful SaaS portfolio organisation.
The Client Services Director role holder is accountable for managing all aspects of service delivery. The Client Services Director will be responsible for ensuring exceptional service quality and seamless customer journeys across support, professional services and managed services engagements, providing leadership and supporting others to lead.
The Client Services Director will have a strong focus on strategic leadership, operational excellence, and customer satisfaction. This role will unite technical service delivery, customer experience management, and professional services under one cohesive strategy, driving customer retention, growth, and value realisation.
The Client Services Director will drive:
- A proactive support model, Problem Management and Service Management best practices.
- A growth strategy for Professional Services, ensuring revenue expansion through scalable, repeatable service offerings and optimised resource utilisation.
- A data-driven, customer-focused culture, improving customer retention, satisfaction, and expansion opportunities.
This is a key strategic role for the organisation - Things you will be involved in or leading:
- Re-platforming their core solution & driving adoption of the new technology.
- Developing the new Target Operating Model.
- Increase the managed services footprint.
- Acquisitions to accelerate growth.
What’s needed?
- Track record in showing growth in a services role or function.
- You must have operated in a service delivery capacity (ITIL).
- Built out service catalogues as part of customer offerings.
- People leadership.
- Strategic leadership.
- Hybrid working; the office is North West based but would consider other locations from around the UK. You must be capable of travelling occasionally to the top 5 clients.
This advert is a snapshot of the role for a comprehensive brief and client information along with a confidential discussion around your career and CV - Apply now!
Director of Client Services employer: Apply Recruitment
Contact Detail:
Apply Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services
✨Tip Number 1
Network like a pro! Reach out to connections in the SaaS industry, especially those who might know about the Client Services Director role. A friendly chat can lead to insider info and even referrals that could give you an edge.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their growth and how you can contribute to their success.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Services Director role. Highlight your track record in service delivery and any leadership roles you've held, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in SaaS and client services can contribute to our growth. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've driven growth or improved customer satisfaction in previous roles. This will help us see the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Apply Recruitment
✨Know Your Numbers
Given the impressive growth stats of the company, make sure you’re familiar with their financials and growth projections. Be ready to discuss how your past experiences can contribute to achieving similar or better results.
✨Showcase Your Leadership Skills
As a Client Services Director, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams, improved service delivery, and enhanced customer satisfaction in previous roles.
✨Understand the SaaS Landscape
Brush up on the latest trends in the SaaS industry, especially around service delivery and customer experience. Being able to discuss these topics will show that you’re not just a fit for the role but also passionate about the industry.
✨Prepare for Strategic Discussions
This role is all about strategy. Think about how you would approach developing a growth strategy for professional services. Be prepared to share your ideas on optimising resource utilisation and driving customer retention during the interview.
