At a Glance
- Tasks: Deliver outstanding customer experiences and drive service excellence in a collaborative environment.
- Company: Join Arvato, a leading global 3PL service provider with a focus on innovation.
- Benefits: Up to £31k salary, 25 days leave, life assurance, and employee discounts.
- Other info: Dynamic role with opportunities for growth and continuous improvement initiatives.
- Why this job: Make a real impact by enhancing customer satisfaction and improving service delivery.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce.
With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact.
Be part of the team that delivers logistics excellence and shapes supply chains globally.
Working at Arvato means: Together, we’re on it.
Job Description
Join Arvato as a Customer Service Delivery Specialist
Are you passionate about delivering outstanding customer experiences and ensuring service excellence?
Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby.
In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
- Manage customer relationships and act as a primary point of contact for service-related queries.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Qualifications
- Previous experience in customer service, account management, service delivery, or a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem-solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.
- Additional Information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- #J-18808-Ljbffr
Customer Service Delivery Specialist employer: Apply now!
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