Switchboard Coordinator Apply Gateway•London, Greater London, United Kingdom
Switchboard Coordinator at The Imperial - New Opening Hotel
Bloomsbury, London
40 hours (5 of 7 days weekly rota)
About Us
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role
We’re searching for a confident, tech-savvy and customer-focused Switchboard Coordinator. You’ll be the voice of the hotel-connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You’ll Be Doing
- Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
- Handle calls professionally, providing clear information or directing callers to the right departments.
- Monitor system performance, report faults and follow procedures for emergency and priority calls.
- Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
- Ensure detailed record-keeping, smooth handovers and consistent communication standards.
- Provide out-of-hours support for staff and guests, maintaining a 24-hour service.
Who You Are
- Excellent telephone manner with proven customer service experience.
- Strong written and spoken English, confident with MS Office and multitasking.
- Calm, organised and able to prioritise under pressure.
- Bonus: experience with switchboard systems or hospitality environments.
What’s In It for You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ready to be the Voice of the Hotel?
If you excel at communication and love being at the heart of operations, we’d love to hear from you!
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Switchboard Coordinator employer: Apply Gateway
De Vere Beaumont Estate in Old Windsor is an exceptional employer, offering a vibrant work culture where creativity and collaboration thrive. With a strong focus on employee growth, we provide numerous benefits including a bonus incentive scheme, complimentary meals, and generous holiday allowances, alongside unique perks like an annual stay at a De Vere property. Join our dedicated team and enjoy a supportive environment that celebrates your contributions while delivering unforgettable experiences for our guests.
