At a Glance
- Tasks: Support teams in responding to regulators and manage enquiries with precision.
- Company: Join Barchester Healthcare, a top-rated employer in health and social care.
- Benefits: Enjoy retail discounts, wellbeing support, and career development opportunities.
- Other info: Hybrid role with a mix of home working and occasional travel.
- Why this job: Make a real difference in healthcare compliance while working in a supportive team.
- Qualifications: GCSE-level English and experience in regulated health environments required.
The predicted salary is between 30000 - 40000 € per year.
Join Barchester Healthcare as a Regulation Duty Desk Advisor, where you'll play a key role in supporting our services to respond effectively to regulators, safeguarding teams and external agencies. As part of the Regulation and Quality Improvement Team, you'll help ensure our services provide timely, accurate and reassuring responses to enquiries, concerns, complaints and safeguarding matters. Working via our virtual Regulation Duty Desk, you'll support operational colleagues, help mitigate business risk, and contribute to maintaining high standards of regulatory compliance. This hybrid role offers a mix of home working with occasional travel for meetings.
NEED TO DO:
- Support operations teams in responding to enquiries and information requests from regulators and external agencies
- Work closely with the Regulation Duty Desk Coordinator to triage incoming information and identify required internal actions
- Review draft responses to ensure they meet regulatory expectations, provide assurance, and are submitted within required timescales
- Liaise with General Managers, Hospital Directors and Regional Directors to gather and prepare information for responses
- Collaborate with internal teams (Legal, Health & Safety, Feedback, Clinical) to ensure responses are accurate and well-informed
- Provide ad hoc advice and guidance on regulatory matters to operational colleagues
- Manage incoming correspondence, logging concerns, complaints and safeguarding cases on the appropriate systems
- Provide clear updates at weekly review meetings to colleagues and senior managers
- Handle general enquiries and support internal communications
- Provide cover for the Regulation Duty Desk Coordinator when required, ensuring smooth operation of the duty desk inbox and reporting processes
NEED TO HAVE:
- GCSE-level English (or equivalent)
- Understanding of health and social care regulators and local authority safeguarding teams
- Experience working within regulated health and social care environments
- Experience liaising with regulators and safeguarding teams
- Strong IT skills, including MS Office (Excel, Word, Outlook)
- Excellent written English, proofreading ability and good numeracy
- Experience in a busy, customer-focused role
- Ability to work independently and collaboratively while staying calm under pressure
- Strong organisational skills and the ability to meet tight deadlines
REWARDS PACKAGE:
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Regulation Duty Desk Advisor employer: Apply Gateway
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for those in the Regulation Duty Desk Advisor role. With a strong focus on employee growth, our hybrid working model allows for flexibility while maintaining high standards of regulatory compliance. Join us to be part of a team that values your contributions and provides access to wellbeing support and career development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Regulation Duty Desk Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work with regulators. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of regulatory compliance and safeguarding matters. We recommend practising common interview questions related to these topics so you can impress your potential employers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed tight deadlines or handled multiple enquiries. This will demonstrate your ability to thrive in a busy, customer-focused role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regulation Duty Desk Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in health and social care. We want to see how your skills align with the role of Regulation Duty Desk Advisor, so don’t hold back on showcasing your relevant experience!
Show Off Your Writing Skills:Since this role requires excellent written English, take the time to proofread your application. We’re looking for clarity and professionalism, so make sure your spelling and grammar are spot on before hitting send.
Be Specific About Your Experience:When discussing your past roles, be specific about how you’ve liaised with regulators or handled enquiries. We love concrete examples that demonstrate your ability to manage compliance and support operational teams effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Barchester Healthcare!
How to prepare for a job interview at Apply Gateway
✨Know Your Regulators
Familiarise yourself with the key health and social care regulators and local authority safeguarding teams. Understanding their roles and expectations will help you articulate how your experience aligns with the responsibilities of a Regulation Duty Desk Advisor.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent written English and proofreading abilities. Bring examples of past correspondence or reports you've worked on, as this will highlight your attention to detail and ability to provide clear, accurate responses under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about times when you've had to manage tight deadlines or handle complaints, and be ready to discuss how you approached these situations effectively.
✨Highlight Your Teamwork Experience
Since collaboration is key in this role, be prepared to talk about your experience working with various teams. Share specific examples of how you've liaised with different departments to gather information or resolve issues, showcasing your ability to work both independently and as part of a team.
