At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Market Halls, a dynamic hospitality brand in a stunning venue.
- Benefits: Competitive salary, performance bonuses, discounts, and complimentary meals.
- Other info: Be part of an ambitious team that values collaboration and growth.
- Why this job: Shape the future of hospitality while developing your leadership skills.
- Qualifications: Experience in high-volume hospitality and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
- Senior Duty Manager – Market Halls Victoria
- Nearest Station: Victoria (Victoria, District & Circle lines, plus National Rail)
Are you an experienced hospitality leader who loves developing people just as much as delivering exceptional guest experiences?
At Market Halls, our Senior Duty Managers are the driving force behind every successful shift.
You'll be the most senior leader on duty, inspiring your team, coaching future managers and creating the energy that makes every service feel effortless.
From leading busy weekends to developing tomorrow's leaders, you'll play a key role in shaping both our people and our business.
Every day is different, every shift brings something new and every success is shared as one team.
Located in a beautifully restored Edwardian building next to Victoria Station, Market Halls Victoria spans three vibrant floors with 10 kitchens, 3 bars and a rooftop terrace.
Welcoming thousands of guests every week, it's one of our busiest and most exciting venues.
As Senior Duty Manager you'll lead the operation alongside the General Manager and Assistant General Manager, ensuring exceptional hospitality, strong commercial performance and an environment where both guests and teams thrive.
- Why Join Market Halls
- Competitive salary up to £39,000 per year
- Performance bonus opportunities
- Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support
- 25% team discount across all Market Halls traders and bars
- Fresh, complimentary team meals every shift from on of our amazing traders
- 28 days holiday and your birthday off
- Development programmes, coaching and mentoring
- Genuine progression opportunities within one of London's fastest-growing hospitality brands
What You'll Do
As Senior Duty Manager, you'll be responsible for creating an environment where exceptional hospitality, operational excellence and commercial success come together. You'll:
- Lead the venue as the senior manager on shift, ensuring smooth day-to-day operations across every department
- Coach, develop and inspire Duty Managers, Supervisors and Team Members to perform at their very best
- Deliver exceptional guest experiences, confidently resolving challenges and creating memorable moments
- Drive commercial performance through labour management, sales growth, stock control and profitability
- Support recruitment, onboarding, succession planning and the development of future leaders
- Work closely with traders and support teams to deliver a seamless guest experience across the entire venue
- Maintain exceptional standards of compliance, safety and operational excellence
- Lead daily briefings, celebrate success and create a positive, high-performing culture
About You
You'll already be an experienced hospitality leader looking for your next challenge.
You'll have
- Experience leading large, high-volume hospitality operations
- Previous experience as a Senior Duty Manager, Duty Manager or equivalent leadership role
- A genuine passion for coaching, developing and inspiring people
- Excellent commercial awareness with experience managing labour, GP, stock and sales performance
- The ability to remain calm, organised and decisive during busy services
- Outstanding communication and relationship-building skills
- A passion for delivering exceptional guest experiences
- A positive, adaptable leadership style with the confidence to bring people together and lead by example
- Our Culture
At Market Halls, hospitality is more than great food and drink, it's about creating places full of energy, connection and unforgettable moments.
We believe the best teams are built through trust, collaboration and supporting each other to succeed.
You'll be empowered to make decisions, encouraged to develop your career and surrounded by people who genuinely care about creating amazing experiences for both our guests and each other.
If you love leading from the front, developing people and being part of a business that's ambitious, inclusive and always evolving, we'd love to hear from you.
Senior Duty Manager in London employer: Apply Gateway
Barchester is an exceptional employer that values work-life balance and offers a supportive environment for culinary professionals. With a focus on fresh seasonal menus, employees enjoy the opportunity to create high-quality dishes while benefiting from career growth within a reputable healthcare provider. The culture promotes teamwork and innovation, making it a rewarding place to develop your culinary skills.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Apply Gateway. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Apply Gateway
Don't be shy about reaching out to Apply Gateway directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Apply Gateway and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Apply Gateway
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
