At a Glance
- Tasks: Support the General Manager in running a high-quality care home and manage customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great career progression opportunities in a supportive and empowering environment.
- Why this job: Make a real difference in residents' lives while developing your administrative skills.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Home Administrator in Knaresborough employer: Apply Gateway
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for Care Home Administrators. With a strong focus on employee growth, our team enjoys numerous benefits including a rewarding excellence bonus, generous referral schemes, and access to extensive retail discounts. As the only healthcare provider accredited as one of the best companies to work for in the UK, we prioritise respect and value for our staff, making it a fulfilling place to advance your administrative career.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Administrator in Knaresborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barchester Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer care. We recommend role-playing with a friend to get comfortable with your answers and showcase your enthusiasm for the role.
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used Microsoft Word, Excel, and Outlook in previous roles. Maybe even bring examples of reports or documents you've created to demonstrate your proficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Barchester team.
We think you need these skills to ace Care Home Administrator in Knaresborough
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about joining our team and making a positive impact in the care home environment.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in customer service, HR, and administration. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Apply Gateway
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Home Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, families, and staff, be prepared to discuss your previous customer-facing experiences. Share specific examples where you’ve gone above and beyond to create a positive impression or resolve an issue, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
As an Administrator, you'll need to juggle multiple tasks. Bring examples of how you've successfully managed your time and prioritised tasks in past roles. You could even mention tools or methods you use to stay organised, which will show that you’re proactive and ready to take on the challenges of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or opportunities for professional development. This not only shows your interest but also helps you assess if Barchester Healthcare is the right fit for you.
