At a Glance
- Tasks: Provide technical support to colleagues and assist with IT issues over the phone.
- Company: Join Barchester Healthcare, a leading care provider in the UK.
- Benefits: Competitive salary, pension scheme, and discounts on holidays and leisure activities.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Make a real impact while supporting a caring organisation dedicated to helping others.
- Qualifications: Experience in telephone-based support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people.
The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.
As an IT Support Officer at Barchester, you will be working as part of the IT Help Desk team to provide technical support for our employees. Your support will include assisting with problems over the phone. As the point of contact for both first and second line support, the team interact with users from a range of departments with differing levels of knowledge. You'll be responsible for recording, monitoring and following up on support calls to ensure problems have been solved swiftly and accurately. Depending on each specific situation, you will identify when an issue needs to be resolved by a third party and outsource this service.
You'll also have the opportunity to go beyond the Help Desk to work on Barchester's PC, server and network update and implementation projects. Predominantly an office-based role, you will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required.
To join Barchester as an IT Support Officer, you'll be a team player whose phone manner is confident and friendly. You'll have previous experience of working in a telephone-based support team using remote control technologies. You'll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you'll be a self-motivated individual who can work proactively without supervision.
You'll be educated to SQA Higher Level or equivalent, although a numerate degree would be desirable. A comprehensive knowledge of PCs and Microsoft products is required and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial.
If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include:
- Contribution pension scheme
- A range of holiday, retail and leisure discounts
You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.
IT Support Officer in Inverness employer: Apply Gateway
Barchester Healthcare is an exceptional employer, offering a supportive and collaborative work culture where IT Support Officers play a vital role in enhancing the care experience for our colleagues and residents. With a competitive salary and one of the best rewards packages in the care sector, employees benefit from a generous pension scheme, holiday discounts, and ample opportunities for career growth within a large organisation dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Officer in Inverness
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Barchester. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those phone interviews! Since the role involves a lot of phone support, practice your phone manner and communication skills. Make sure you can explain technical issues clearly and confidently.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled tech issues in the past. Use examples that highlight your ability to think on your feet and resolve problems efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Barchester team.
We think you need these skills to ace IT Support Officer in Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Officer role. Highlight your experience with telephone-based support and any relevant technical skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting colleagues and how your skills align with our needs. Let us know why you want to be part of Barchester's mission.
Show Off Your Communication Skills:Since you'll be interacting with users from various departments, it's crucial to demonstrate your outstanding communication skills. Use clear and concise language in your application to show us you can deliver accessible advice.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apply Gateway
✨Know Your Tech
Brush up on your knowledge of PCs, Microsoft products, and TCP/IP networking concepts. Be ready to discuss how you've used these technologies in previous roles, as this will show your technical competence and confidence.
✨Practice Your Phone Manner
Since you'll be providing support over the phone, practice speaking clearly and confidently. Role-play common support scenarios with a friend to get comfortable with handling different types of calls and questions.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Highlight your ability to follow up on support calls and ensure problems are solved swiftly, as this is crucial for the role.
✨Be Ready to Discuss Teamwork
As a team player, be prepared to share experiences where you collaborated with others. Emphasise your ability to work proactively without supervision, as well as your friendly approach to helping colleagues across departments.
