At a Glance
- Tasks: Drive sales and occupancy in a prestigious care home through marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary, competitive commission, retail discounts, and wellbeing support.
- Other info: Opportunity for career progression within a respected and valued team.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales and marketing experience preferred; self-motivated and confident communicator.
The predicted salary is between 30000 - 40000 € per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Hitchin employer: Apply Gateway
Barchester is an exceptional employer, offering a competitive salary and commission structure alongside a supportive work culture that prioritises employee wellbeing and development. As a Customer Relationship Manager, you will be part of a prestigious care home team, where your contributions are valued and recognised, providing ample opportunities for professional growth within a leading care provider known for its outstanding quality ratings in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Hitchin
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet people connected to the care home sector. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. A confident and clear presentation of your skills can make a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Relationship Manager in Hitchin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight any sales and marketing experience, especially in healthcare, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Barchester and how you can contribute to increasing occupancy at our care home.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and engaging. We want to see your personality come through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Apply Gateway
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and their approach to care. Familiarise yourself with their services and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved occupancy rates. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Engage with the Community
Since networking is key for this role, think of ways you've engaged with local communities in the past. Be ready to discuss how you would approach building relationships in the area to generate enquiries and raise the profile of the home.
✨Be Personable and Professional
As a Customer Relationship Manager, your interpersonal skills are crucial. Practice being friendly yet professional in your responses. Remember, you're not just selling a service; you're representing a care home that prioritises quality and compassion.
