At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great career progression opportunities in a supportive and empowering environment.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 25000 - 30000 € per year.
This position includes working every other Saturday with a weekday off. Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Home Administrator in Hayling Island employer: Apply Gateway
Barchester Healthcare is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a supportive work culture that values each team member's contributions, employees enjoy a range of benefits including financial rewards for excellence, extensive discounts, and access to counselling services. Located in a community-focused environment, this role offers the chance to make a meaningful impact while advancing your administrative career in a respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Administrator in Hayling Island
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Care Home Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Barchester Healthcare and understanding their values. Show them that you’re not just another candidate, but someone who genuinely cares about creating a positive environment for residents and staff alike.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to promote a warm and welcoming atmosphere. Role-play common interview questions with a friend to boost your confidence and ensure you come across as enthusiastic and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Care Home Administrator in Hayling Island
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing roles and any HR administration experience to show us you're the right fit for the Care Home Administrator position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in a care home environment. Share specific examples of how you've promoted a positive image in previous roles, as this is key to creating a welcoming atmosphere for residents and families.
Show Off Your IT Skills:Since strong IT skills are essential for this role, make sure to mention your proficiency with Microsoft Word, Excel, and Outlook. If you have any additional tech skills that could benefit our team, don’t hesitate to include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at Barchester Healthcare!
How to prepare for a job interview at Apply Gateway
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Home Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, families, and staff, be prepared to discuss your previous customer-facing experiences. Share specific examples where you’ve gone above and beyond to create a positive impression or resolve an issue, as this will highlight your suitability for the role.
✨Demonstrate Your IT Proficiency
As a Care Home Administrator, you'll need strong IT skills, especially in Microsoft Word, Excel, and Outlook. Brush up on these applications before your interview and be ready to discuss how you've used them in past roles. You might even want to mention any specific projects where your IT skills made a difference.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the home’s culture, and opportunities for professional development. This shows that you’re not only interested in the job but also in how you can grow within the company, which is something Barchester values.
